I shipped a package on August **th from Kansas City to Newark , NJ. The package was ro...

GetHuman1041377's customer service issue with Greyhound from August 2018

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The issue in GetHuman1041377's own words
I shipped a package on August **th from Kansas City to Newark , NJ. The package was routed to NYC. No one can tell me or your customer service rep Beverly where it is in your system because no-one has scanned it since it left KC. * The bus bill number is**********. *We want to have it rerouted to NEWARK! It is a large box **x**x**" so how van no one identify it to get it on it's way to my customer for pickup in NJ.*I understand that there would be a delay because it needs to be rerouted but not to know where it is ridiculous.*I use your package express service several times a month. I cannot afford to loose business because of your inefficient.
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Greyhound

Customer service issue
Reported by GetHuman1041377
Aug 27th, 2018 - 4 mons ago
I have an issue with Greyhound too
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Seen by 5 customers so far
Similar issue to 1499 others
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Timeline
GetHuman1041377 started working on this issue
Aug 27th 2:02pm