I was given a voucher for $** to use on a ticket, but was told I had to call to buy tic...

GetHuman1021808's customer service issue with Greyhound from August 2018

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The issue in GetHuman1021808's own words
I was given a voucher for $** to use on a ticket, but was told I had to call to buy ticket and use the voucher. I did so. The customer service rep told me to bring my ID and reference number to the ticket counter to get my ticket. I get to the ticket counter and was told that it was a print at home ticket. There was no attachment or link to said ticket. I missed my bus and I need a new one. My name is Priscilla Bruton and my reference number is ********. This was NOT my mistakes It was customer service’s mistake. I’ve been on hold for ** minutes now after being transferred to customer service, even though that’s the number I called.
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Greyhound

Customer service issue
Reported by GetHuman1021808
Aug 22nd, 2018 - 3 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 3 customers so far
Similar issue to 1444 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman1021808 started working on this issue
Aug 22nd 4:22am