I’d like a refund on my trip from Port Authority bus station to Atlantic City. **We bou...
GetHuman1021396's customer service issue with Greyhound from August 2018
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The issue in GetHuman1021396's own words
I’d like a refund on my trip from Port Authority bus station to Atlantic City. **We bought tickets for the * PM bus, and we’re not told anywhere that the busses (specifically from NYC to AC) are “first come first serve”. We waited * hours on a line, and ended up getting on a *:** bus. We had a rehearsal dinner that night and missed it. If they had written one sentence on their website (this bus is first come first serve) this would not have happened, and also would save thousands of people from major inconvenience every week. **The bus also broke down in the middle of the highway, and we ended up having to take an Uber to our destination.
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