Long story short on Sunday August **th I was getting a bus back home to Syracuse from N...

GetHuman1020709's customer service issue with Greyhound from August 2018

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Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman1020709's own words
Long story short on Sunday August **th I was getting a bus back home to Syracuse from NYC and the bus was suppose to arrive at **:**am and showed up an hour late and then while on the bus we broke down in Pa and was stuck in Mt.Poconos plaza. The driver got a service truck to try and fix the bus but it didn’t work and I was stuck in the Poconos for about * hours until another bus arrived at *pm and I didn’t get back home until **:**am. I was highly upset and I feel like the driver was very unprepared plus on top of that he wasn’t even driving a Greyhound bus. This isn’t the first time this has happened to me either and I’m really hoping that something can be done about this situation!
GetHuman1020709 did not yet indicate what Greyhound should do to make this right.
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Greyhound

Customer service issue
Reported by GetHuman1020709
Aug 21st, 2018 - a mon ago
I have an issue with Greyhound too
Fixed
Seen by 4 customers so far
Similar issue to 1439 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman1020709 started working on this issue
Aug 21st 9:42pm
GetHuman1020709 indicated the issue is not fixed yet.
Aug 22nd 12:30am
GetHuman1020709 indicated the issue is not fixed yet.
Aug 22nd 7:57pm