I am writing to address the fact that I purchased a ticket for a *:**am bus leaving sou...

GetHuman993751's customer service issue with Greyhound from August 2018

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The issue in GetHuman993751's own words
I am writing to address the fact that I purchased a ticket for a *:**am bus leaving south station to New York on the morning of August **. The bus arrived late due to a delay in New York. It is currently *:** am and the bus has yet to be loaded. For ** minutes no one came to tell us waiting for the bus why we were waiting. When I inquired about what the hold up was, the bag handler told me that the driver was eating and “taking his time.” I’m not sure what can be done about this, whether I can be comped for my ride, however this delay has caused me to have to rush to the airport in order to be able to board my flight on time. This is extremely inconsiderate for all of be people riding the bus.
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Customer service issue
Reported by GetHuman993751
Aug 15th, 2018 - a yr ago
I have an issue with Greyhound too
Seen by 5 customers so far
Similar issue to 1344 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone
GetHuman993751 started working on this issue
Aug 15th, 2018 6:08am
GetHuman993751 indicated the issue is not fixed yet.
Aug 15th, 2018 2:00pm