I purchased a ticket from San Bernardino, CA to St. George, UT for August **, ****. I...
GetHuman-penneyg's customer service issue with Greyhound from August 2018
Help with my Greyhound issue
First: share to improve GetHuman-penneyg's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-penneyg to get a Greyhound rep on the line!
Always use the GetHuman Phone tocall Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-penneyg may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-penneyg's own words
I purchased a ticket from San Bernardino, CA to St. George, UT for August **, ****. I paid an additional charge for Priority Seating of approx. $**.**. The bus from San Bernardino was one hour late, and was over-sold so not all passengers could board. Even though I had priority seating, I had to wait for a second bus to show up. Thankfully, that did not take too long. When we had to change buses in Las Vegas for the last leg of my trip, I was told they had to board the "re-boarding" passengers first. I attempted to explain that I was a "re-boarding" passenger, but that the first but was too full so I was simply boarding from a second bus. I also attempted to inquire about why the priority seating had no meaning whatsoever. After speaking with four different employees of the bus line, I ended up being the last one boarded thanks to all of their assistance. Anyway, after my overall horrible experience, I simply want a refund of the additional amount that I spent for priority seating.
GetHuman-penneyg did not yet indicate what Greyhound should do to make this right.
I have an issue with Greyhound too
How GetHuman-penneyg fixed the problem
We are waiting for GetHuman-penneyg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.