I purchased a ticket from San Bernardino, CA to St. George, UT for August **, ****. I...

GetHuman-penneyg's customer service issue with Greyhound from August 2018

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The issue in GetHuman-penneyg's own words
I purchased a ticket from San Bernardino, CA to St. George, UT for August **, ****. I paid an additional charge for Priority Seating of approx. $**.**. The bus from San Bernardino was one hour late, and was over-sold so not all passengers could board. Even though I had priority seating, I had to wait for a second bus to show up. Thankfully, that did not take too long. When we had to change buses in Las Vegas for the last leg of my trip, I was told they had to board the "re-boarding" passengers first. I attempted to explain that I was a "re-boarding" passenger, but that the first but was too full so I was simply boarding from a second bus. I also attempted to inquire about why the priority seating had no meaning whatsoever. After speaking with four different employees of the bus line, I ended up being the last one boarded thanks to all of their assistance. Anyway, after my overall horrible experience, I simply want a refund of the additional amount that I spent for priority seating.
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Customer service issue
Reported by GetHuman-penneyg
Aug 14th, 2018 - a yr ago
I have an issue with Greyhound too
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Seen by 2 customers so far
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GetHuman-penneyg started working on this issue
Aug 14th, 2018 5:08pm