I am just trying to locate lost luggage every time that I call the facility that the lu...

GetHuman975376's customer service issue with Greyhound from August 2018

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The issue in GetHuman975376's own words
I am just trying to locate lost luggage every time that I call the facility that the luggage could have possibly been sent to initially, I have been put on hold and I've had help in the evening shift on the *th of August by very kind woman. Other than that your stuff has been rude and unprofessional. I would call and whomever I got to answer would put you on hold before they even asked when I might need. Then when they did answer and I told them in a very quick Manner and kind manner that I am looking for Josh Wallace's luggage and they would put me on hold for ** and ** minutes I have all the calls saved. *I am not trying to make anyone's life more difficult I just want to know if I need to travel to Indianapolis. I live on a fixed income and I need to figure this out all of the child's clothes are in that luggage. *I appreciate anyone's time and effort, I want to give Greyhound a great review... But after the last * days of constant rudeness and unprofessionalism I am on the fence, working as a guide and reviewer for Google I have over ***, *** views and I know it will make an impact.
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Customer service issue
Reported by GetHuman975376
Aug 10th, 2018 - 8 mons ago
I have an issue with Greyhound too
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Seen by 6 customers so far
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone
GetHuman975376 started working on this issue
Aug 10th, 2018 3:20pm