To whom it may concern,** My name is Natalie Schumack and I purchased two greyhound bu...

GetHuman-nschumac's customer service issue with Greyhound from August 2018

20 views | 1235 similar | 0 following
Help with my Greyhound issue
Next: our robot will wait on hold for GetHuman-nschumac to get a Greyhound rep on the line!
Always use the GetHuman Phone to call Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-nschumac's own words
To whom it may concern,** My name is Natalie Schumack and I purchased two greyhound bus tickets under the names of Natalie Schumack and Cameron Dillon on August *th, ****. The bus was scheduled to depart at **:** am on August *th, **** from Philadelphia, Pennsylvania to Washington, DC. At the Philadelphia Greyhound line, upon arrival there was a ** minute delay. However, that quickly turned into a **-** minute delay due to a “shortage of equipment”. The staff was extremely rude in assisting with questions and concerns. Later, I was told after a * hour wait a full refund would be available. I did not get on a bus till **:**, * hours and ** minutes after my departure time and that is completely unacceptable. In fact, I was put on a bus that was not even the correct bus in order to get to Washington. The bus I was put on stops in Wilmington, DE, Baltimore, MD, Washington, DC, and Richmond, VA. The bus I was previously scheduled for had only one stop, Baltimore, MD and then it was scheduled to arrive at *:** pm in Washington, DC. Now I will arriving in Washington, DC nearly * hours after the scheduled arrival time. This was my first experience with greyhound lines and will surely be my last if I do not receive a full refund on both tickets. The CONF* on the tickets are ********** and **********.**Thank you.*Natalie Schumack

GetHuman-nschumac did not yet indicate what Greyhound should do to make this right.

How GetHuman-nschumac fixed the problem

We are waiting for GetHuman-nschumac to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Greyhound customer problems.
What Is the Baggage Allowance for Greyhound?What Do I Do If Greyhound Lost My Luggage?
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nschumac fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-nschumac
Aug 8th, 2018 - 4 years ago
Seen by 20 customers so far
Similar issue to 1235 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone


GetHuman-nschumac started working on this issue
Aug 8th, 2018 5:54pm
GetHuman-nschumac indicated the issue is not fixed yet.
Aug 9th, 2018 8:09pm
GetHuman-nschumac indicated the issue is not fixed yet.
Aug 9th, 2018 8:09pm
GetHuman-nschumac indicated the issue is not fixed yet.
Aug 31st, 2018 12:59am

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers