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GetHuman859063's customer service issue with Greyhound from July 2018

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The issue in GetHuman859063's own words
reimbursement for overnight accomodations ... Subject: Customer complaint re: trip from San Diego to Atlanta, GA**Confirmation no. **********Origin: San Diego, CA**Destination: Atlanta, GA.**Dates of travel: June **th until June **th***I am envoking my Intercity Motorcoach Customer Bill of Rights and requesting reimbursement for overnight accommodation.**Our bus traveling from Phoenix became intolerable when the AC broke down just outside of Van Horn, Texas (June **, ****). Our relief driver, Alfredo, was given instructions to turn the bus around back to Van Horn. We were told that it could be up to * hours before Greyhound would send another bus (it was actually approximately * hours later). The humidity and temperature had taken it's toll on me and I was no longer perspiring so I notified the driver and de-boarded. I took shelter overnight in a local hotel and notified customer service via phone of my situation. I was told that since my journey was not over until I reached the final destination that nothing could be resolved. I then spoke to a supervisor who said that ** hours had to pass before resolving the problem, and that I would have to make arrangements with the agent(s) at the ticket counter in El Paso or Dallas. I explained that there was no way of getting there due to the lack of services in Van Horn. He said that it would be up to the driver of the next *:** a.m. bus to decide IF I could get on and continue my journey.***In the morning, I spoke to the east bound Greyhound driver (bus * *****) and he DENIED me access to his bus. Luckily for me, I had explained everything that had happened to the relief sub-contracted driver of the second bus and she provided safety and assurance of getting me to Dallas. I have traveled with Greyhound since **** and never have had such a bad experience.***I find it very hard to believe that Greyhound would place it's customers in such situations and not find remedy immediately rather than abandoning them to desolate places without offering alternatives or having compassion to allow passengers the ability to reach a location for sanctuary. You could have at least offered to provide overnight accommodations for the passengers that wanted it that night. There were * pregnant women and a few children with us in travel. Thank God that this didn't end in a death due to conditions that could have been mitigated.
They do not want to send something in writing.
Paying the cost for the overnight room* price is on the copy of the receipt attached to original email.
I have used their service since ****
Besides sending emails and find a physical address, no. I don't want a verbal resolution that they cannot be held to.
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Written correspondence from Customer Service at Greyhound
Customer service issue
Reported by GetHuman859063
Jul 7th, 2018 - 5 years ago
Seen by 11 customers so far
Similar issue to 895 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Email address on booking
Billing address
Billing phone


GetHuman859063 started working on this issue
Jul 7th, 2018 9:59pm
GetHuman859063 indicated the issue is not fixed yet.
Jul 11th, 2018 10:27pm
GetHuman859063 indicated the issue is not fixed yet.
Jul 11th, 2018 10:32pm