I purchased tickets for my sons to go to California. My father was just given *-* weeks...

GetHuman-mrsburk's customer service issue with Greyhound from July 2018

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The issue in GetHuman-mrsburk's own words
I purchased tickets for my sons to go to California. My father was just given *-* weeks to live. I call to ask for a refund as they want to be here with him. They refused and told me they could only change the date. Did I know when he could possibly pass away so they could change it!!! Are you serious. I want my money back now. We travel with Greyhound all the time but will no longer do so. This is outrageous!!
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Greyhound

Customer service issue
Reported by GetHuman-mrsburk
Jul 3rd, 2018 - a yr ago
I have an issue with Greyhound too
Fixed
Seen by 2 customers so far
Similar issue to 865 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-mrsburk started working on this issue
Jul 3rd, 2018 7:13pm
GetHuman-mrsburk indicated the issue is not fixed yet.
Jul 3rd, 2018 7:15pm