RSVP ******** case ****** my name is Robert Winston ticket buyer my son Willie Jones wa...

GetHuman819516's customer service issue with Greyhound from June 2018

Help with my Greyhound issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
RSVP ******** case ****** my name is Robert Winston ticket buyer my son Willie Jones was to leave Muskegon Mi at *** pm on ******** I live in Atlanta Ga my son showed up to the term. at *pm he was told that there was a issue with the ticket, he missed his bus when I spoke to a agent I was told that the original agent who booked his ticket did not ask for an email so my son could print the ticket. I re booked the ticket for Monday, however I called greyhound back and told them my son didn't need the ticket seeing he was suppose to be in Atlanta Ga by that Sa****ay. the ticket price was ***.** Ive spoke to several customer supervisors that said the recorded tape conversation was no where to be found so I wont be getting a refund.....so the taped phone conversation proving that it was the original agents fault has just been deleted...kind of remind me of Hillary Clinton …..it never happened huh*I want the recording found listen to and proven that I am owed a full refund.
I trust that Greyhound will make this right and come up with a resolution that is fair.
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Greyhound

Customer service issue
Reported by GetHuman819516
Jun 25th, 2018 - 2 mons ago
I have an issue with Greyhound too
Fixed
Seen by 4 customers so far
Similar issue to 781 others
0 customers following this
Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman819516 started working on this issue
Jun 25th 7:24pm
GetHuman819516 indicated the issue is not fixed yet.
Jun 26th 10:04pm