I purchased a bus ticket online to depart from Asheville on June **th, but my friend an...

GetHuman-evemmare's customer service issue with Greyhound from June 2018

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The issue and preferred resolution, in GetHuman-evemmare's own words:
I purchased a bus ticket online to depart from Asheville on June **th, but my friend and I got in a car accident and I wasn't able to make it to the bus on time. I couldn't exchange my ticket because I needed to be in Nashville by the **st, so I ended up flying back. My confirmation number was ********.
I trust that Greyhound will make this right and come up with a resolution that is fair.
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Greyhound

Customer service issue
Reported by GetHuman-evemmare
Jun 25th, 2018 - 2 mons ago
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Seen by 1 customer so far
Similar issue to 779 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman-evemmare started working on this issue
Jun 25th 1:32pm