I arrived at one of two Greyhound locations indicated on google maps for Portland, ME n...

GetHuman-janelied's customer service issue with Greyhound from May 2018

3 views
 | 
380 similar
 | 
0 following
Help with my Greyhound issue
First: share to improve GetHuman-janelied's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-janelied to get a Greyhound rep on the line!
Always use the GetHuman Phone tocall Greyhound. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-janelied may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
The issue in GetHuman-janelied's own words
I arrived at one of two Greyhound locations indicated on google maps for Portland, ME not know which station is where my international guests are arriving. When I entered to ask where the bus from NY stops (given online two locations are listed), the man at the front counter was on the phone, a personal call, meanwhile a senior black gentlemen was waiting for information. He motioned to me to go ahead of him. I asked the clerk (who claims he is your franchisee) if he was on a personal call. He got angry at me. I said he wasnt helping his customers. He says well he is the only Greyhound stop so the bus has to come here. Rude rude rude! First ignoring the black man, then me as a woman. Thrn he wouldnt believe me when I said that there were two stations listed for Greyhound in Portland ME. Just google it! Greyhound portland maine. You will see. Well needless to say he didnt get on my good side. Doesnt represent you well. He could have said excuse me as I will be off the phone shortly. Just rude! I am meeting international students and said to him that it wouldnt be good if I was at the wrong terminal. Then he says well I am the only terminal in Maine. Wrong! There is one in Bangor at the airport.
GetHuman-janelied did not yet indicate what Greyhound should do to make this right.
I have an issue with Greyhound too
How GetHuman-janelied fixed the problem
We are waiting for GetHuman-janelied to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Greyhound's attention and get better help faster. Tap below to get started.
Having Greyhound issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Greyhound email you?
This email address isn't valid
Follow this issue
See how GetHuman-janelied fixes it.
This email address isn't valid

Greyhound

Customer service issue
Reported by GetHuman-janelied
May 24th, 2018 - 6 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 3 customers so far
Similar issue to 380 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-janelied started working on this issue
May 24th 3:42pm