I arrived at one of two Greyhound locations indicated on google maps for Portland, ME n...

GetHuman-janelied's customer service issue with Greyhound from May 2018

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The issue in GetHuman-janelied's own words
I arrived at one of two Greyhound locations indicated on google maps for Portland, ME not know which station is where my international guests are arriving. When I entered to ask where the bus from NY stops (given online two locations are listed), the man at the front counter was on the phone, a personal call, meanwhile a senior black gentlemen was waiting for information. He motioned to me to go ahead of him. I asked the clerk (who claims he is your franchisee) if he was on a personal call. He got angry at me. I said he wasnt helping his customers. He says well he is the only Greyhound stop so the bus has to come here. Rude rude rude! First ignoring the black man, then me as a woman. Thrn he wouldnt believe me when I said that there were two stations listed for Greyhound in Portland ME. Just google it! Greyhound portland maine. You will see. Well needless to say he didnt get on my good side. Doesnt represent you well. He could have said excuse me as I will be off the phone shortly. Just rude! I am meeting international students and said to him that it wouldnt be good if I was at the wrong terminal. Then he says well I am the only terminal in Maine. Wrong! There is one in Bangor at the airport.
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Customer service issue
Reported by GetHuman-janelied
May 24th, 2018 - 8 mons ago
I have an issue with Greyhound too
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Seen by 3 customers so far
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GetHuman-janelied started working on this issue
May 24th, 2018 3:42pm