I requested a round trip ticket and the agent sold me a one way ticket without telling...
GetHuman682440's customer service issue with Greyhound from May 2018
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The issue in GetHuman682440's own words
I requested a round trip ticket and the agent sold me a one way ticket without telling me. It was for a gentleman from our church. His mother was on life support. Now he is stuck in another state with no way home. The agents and a supervisor from customer service have listened to the recording of the purchase and have stated it was purchased as a round trip ticket. But the agent didn’t process it as a round trip ticket. She will be reprimanded. But they will not honor the agreement as greyhound representatives.
GetHuman682440 did not yet indicate what Greyhound should do to make this right.
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