I requested a round trip ticket and the agent sold me a one way ticket without telling...

GetHuman682440's customer service issue with Greyhound from May 2018

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The issue in GetHuman682440's own words
I requested a round trip ticket and the agent sold me a one way ticket without telling me. It was for a gentleman from our church. His mother was on life support. Now he is stuck in another state with no way home. The agents and a supervisor from customer service have listened to the recording of the purchase and have stated it was purchased as a round trip ticket. But the agent didn’t process it as a round trip ticket. She will be reprimanded. But they will not honor the agreement as greyhound representatives.
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Greyhound

Customer service issue
Reported by GetHuman682440
May 14th, 2018 - 10 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 2 customers so far
Similar issue to 206 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman682440 started working on this issue
May 14th, 2018 2:57pm
GetHuman682440 shared this issue with friends on Facebook
May 14th, 2018 2:57pm