I want to purchase a bus ticket from New Orleans LA to arrive in Knoxville TN on Thursd...

GetHuman151655's customer service issue with Greyhound from April 2018

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Help with my Greyhound issue
Before contacting them, items GetHuman151655 may need:
Name on ticket, Reservation number, Ticket number, Dates of Travel, Confirmation number, Destination, Email address on booking, Billing address, and Billing phone
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The issue and preferred resolution, in GetHuman151655's own words:
I want to purchase a bus ticket from New Orleans LA to arrive in Knoxville TN on Thursday May **th. I can't do so online. I tried to get help with chat Johl, which did not help at all. My name is Shannon Miller and I will be buying the ticket for my Godson, Preston Rhea, who is **.
I trust that Greyhound will make this right and come up with a resolution that is fair.
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Greyhound

Customer service issue
Reported by GetHuman151655
Apr 27th, 2018 - 3 mons ago
I have an issue with Greyhound too
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Seen by 1 customer so far
Similar issue to 1035 others
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Timeline
GetHuman151655 started working on this issue
Apr 27th 6:04pm