The bus station I used was Salina Kansas. They said the we're to small to give refunds...

GetHuman606880's customer service issue with Greyhound from April 2018

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The issue in GetHuman606880's own words
Refund my ticket ... The bus station I used was Salina Kansas. They said the we're to small to give refunds. The manager there said I could get refund if I took it to Ohio with me and went to a bigger terminal. The man said he couldn't give me a refund because it was a print at home ticket. But it wasn't I received the ticket at the bus station.I have to get the refund quickly because I rented a car and the only money I have to get home on is in the ticket pretty much. The manager at the first grey hound said I'd be fine and receive a refund . But I tried calling Greyhound they want you to postal service mail the ticket with a request of refund . I have to head home in an couple days I don't have time.
I waited at the bus station for three hours and the bus still wasn't there. I had heard the bus drivers talking about how it might even show up to *-* late. I had to be in Ohio before it was to late to get a ride. Youngstown is not a city to walk around in at night.after waiting the three hours and no bus I ended up finding an expensive car to rent and got it delivered to bus station and everything and the bus still wasn't there.
Just my refund. I understand you can't control weather. But there was still more of the winter storm to drive thru and it was already that far behind and I had to get to Ohio. I was trying to get the refund before the bus arrived but that terminal is a McDonald's and does not do refunds.
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Greyhound

Bus from Salina Kansas to youngstown ohio
Customer service issue
Reported by GetHuman606880
Apr 18th, 2018 - 5 mons ago
I have an issue with Greyhound too
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Similar issue to 1793 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman606880 started working on this issue
Apr 18th 4:07am