I was help up at your Denver Colorado station for more than ** hours with no explanatio...

GetHuman611534's customer service issue with Greyhound from April 2018

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The issue in GetHuman611534's own words
Make it to California for a child custody hearing ... I was help up at your Denver Colorado station for more than ** hours with no explanation, no compensation, no food, or even a bottle of water. Harassed by security, and had a family airloom taken from me by security, and overall frightened to an almost heart attack, when cornered off in the restroom about my ticket that I had compliantly show to security, twice within,* minutes. Not allowing any other patrons into the restroom, and being singled out for no reason made me feel as if I was about to be jumped. Especially when the security officer I spoke to only a few minutes ago said he had no recollection of talking to me. But if you look at the camera it will show different. I don't know if the the pungent odor of marijuana was a cause for his erratic behavior
I missed my court date, lost something that's irreplaceable, traumatized beyond belief. Spent the night, in a cold dirty station, and the bathroom emanates of what seems to be dog *****.
Give me a full refund, compensate for the loss of my grandfather's pocket knife, he's deceased, so it's irreplaceable, and monetarily I would value it at no less than ***$. The officer should be reprimanded, & retrained, an
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Greyhound

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Customer service issue
Reported by GetHuman611534
Apr 19th, 2018 - 5 mons ago
I have an issue with Greyhound too
Not resolved
Seen by 7 customers so far
Similar issue to 1759 others
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Items needed
Name on ticket
Reservation number
Ticket number
Dates of Travel
Confirmation number
Destination
Email address on booking
Billing address
Billing phone
Timeline
GetHuman611534 started working on this issue
Apr 19th 4:12pm
GetHuman611534 shared this issue with others over email
Apr 19th 6:22pm
GetHuman611534 shared this issue with others over email
Apr 19th 6:24pm