I received a greendot card last year and had my social security disability paycheck dir...

GetHuman-stagnerd's customer service issue with Green Dot from June 2021

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-stagnerd's own words
I received a greendot card last year and had my social security disability paycheck directly deposited onto the account but my abusive ex boyfriend took off with my card information.. In October I called customer service and tried to get a new card and the old one cancelled but it turns out that my ex boyfriend changed the mailing address on the greendot account.. I was unable to give the correct address to verify who i was so the lady I was talking to closed my account completely.... The social security disability administration requires me to verify the account and routing number in order for them to stop my check from being directly deposited to the account..... I need my old greendot account and routing number to give to the texas disability office so they can remove the check and stop it from being directly deposited into the greendot account!!!! I need to know how to fix this problem please and thank you!!!!

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Customer service issue
Reported by GetHuman-stagnerd
Jun 1st, 2021 - a year ago
Not resolved
Seen by 33 customers so far
Similar issue to 28078 others
0 customers following this


GetHuman-stagnerd started working on this issue
Jun 1st, 2021 4:01pm