I can get my user name but I cannot get my password to reset is there something else I...

GetHuman5876608's Recover Account issue with Green Dot from March 2021

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Before contacting them, items GetHuman5876608 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5876608's own words
I can get my user name but I cannot get my password to reset is there something else I can do to or be able to get into my account I need like a one time pass code or something I don’t have a phone number anymore and I’m not sure if I have the email address anymore but I need to update those anyways as well as see if I have either one of those I know I for sure I don’t have the email or the phone number but I’m not sure about the email and I need help on figuring out which email it was if you could please help me or give me a one time pass code after I do a verification I would be super Appreciative

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Green Dot

Recover Account issue
Reported by GetHuman5876608
Mar 23rd, 2021 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 38692 others
0 customers following this

Timeline

GetHuman5876608 started working on this issue
Mar 23rd 2:06am