My account was locked due to suspicious activity which was only a refund to to my card...

GetHuman5866431's customer service issue with Green Dot from March 2021

Help with my Green Dot issue
First: share to improve GetHuman5866431's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5866431 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5866431's own words
My account was locked due to suspicious activity which was only a refund to to my card. I was told by the person in customer service to go to verify my docs. Put in my information submit my receipt and case number or mail it in. I don’t have time to mail this in bc this has all of my money on it. And the verify doesn’t work I need my account unlocked immediately or have an. Email sent to me what I need to do. Thank you

GetHuman5866431 did not yet indicate what Green Dot should do to make this right.

How GetHuman5866431 fixed the problem

We are waiting for GetHuman5866431 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman5866431
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 38472 others
0 customers following this


GetHuman5866431 started working on this issue
Mar 19th 11:50pm