I bought a green dot card. You could not verify my identity for some reason. I mailed...

GetHuman-belle_to's customer service issue with Green Dot from February 2021

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The issue in GetHuman-belle_to's own words
I bought a green dot card. You could not verify my identity for some reason. I mailed paper copies, certified, of my ID and attached case* ********. The email I was told to send it to was: *****@***.com. I also emailed proof of my identity. I have been trying to get this resolved for months. Every month Green Dot charges a monthly fee that I am paying even though my card is "closed". Can you please tell me what's going on with my case* ********

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Green Dot

Customer service issue
Reported by GetHuman-belle_to
Feb 10th, 2021 - 6 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 36767 others
0 customers following this

Timeline

GetHuman-belle_to started working on this issue
Feb 10th 7:35pm