I had a Green Dot card issued to me it was the first one I ever had with Green Dot that...

GetHuman5701450's customer service issue with Green Dot from January 2021

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The issue in GetHuman5701450's own words
I had a Green Dot card issued to me it was the first one I ever had with Green Dot that ended up having my stimulus put on it I never received the card because I had to move very short notice because we found out our apartment had black mold so when I called to ask for another card to be sent out in my name they told me that they would need a copy of my ID or for me to email them a copy of my ID and this doesn't make sense to me because I have all my information it goes along with this card so I don't understand why I can't either a have the card a new card sent out with my balance on the new card or b have my balance transferred to a card I already have*also I do not have the funds to pay for technical support so I need some kind of help that will be free of charge

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How Do I Cancel My Green Dot Card?How Do I Speak to a Customer Service Rep About My Green Dot Card?How Do I Cancel My Green Dot Card?How Do I Change the Address or Update My Account Information on My Green Dot Card?How Do I Get My Account Number and Routing Number with Green Dot?
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Green Dot

Customer service issue
Reported by GetHuman5701450
Jan 28th, 2021 - 5 months ago
I have an issue with Green Dot too
Not resolved
Seen by 15 customers so far
Similar issue to 35516 others
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Timeline

GetHuman5701450 started working on this issue
Jan 28th 11:15pm

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