My card was used in another state without my consern or permisson .I field a dispute an...

GetHuman5618417's customer service issue with Green Dot from January 2021

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The issue in GetHuman5618417's own words
My card was used in another state without my consern or permisson .I field a dispute and need to know stuse of my account . green dot promise that it scurde and protects my money . my card was used and money was stolen in another state when the card was put up at home, i dont understand how that can happen when my account is protected green dot. my water is due tommorow and cant pay it due to this matter. things are streesful with virus and i have a gone through painful situation. getting my water disconnected is not what i need right now. this matter has to be resovled asap or i would like to file a camplaint for stress and for not been protected.

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Green Dot

Customer service issue
Reported by GetHuman5618417
Jan 5th, 2021 - 3 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 30070 others
0 customers following this

Timeline

GetHuman5618417 started working on this issue
Jan 5th 3:57am
GetHuman5618417 indicated the issue is not fixed yet.
Jan 5th 12:07pm