I have been trying to get ahold of you guys for days now your automated system put me o...

GetHuman5617442's Recover Account issue with Green Dot from January 2021

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Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman5617442's own words
I have been trying to get ahold of you guys for days now your automated system put me on hold for ** minutes and then hung up I do not have access to my account anymore I do not have the username or password or my card but my stimulus check was sent there and I can already hear from my balance on the automated system that $** was taken out which should not be I need a new card sent to me at my new address I need access to my online information and I need to make a claim on the money that is missing for my $*** stimulus check if there's anyone any way someone could call me at *** ***-**** to get this straightened out

GetHuman5617442 did not yet indicate what Green Dot should do to make this right.

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Green Dot

Recover Account issue
Reported by GetHuman5617442
Jan 4th, 2021 - 4 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 29843 others
0 customers following this

Timeline

GetHuman5617442 started working on this issue
Jan 4th 11:04pm
GetHuman5617442 indicated the issue is not fixed yet.
Jan 18th 4:05pm

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