Green dot isn't allowing me to register a card I have the receipt for. I have entered t...

GetHuman-havefuns's customer service issue with Green Dot from January 2021

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The issue in GetHuman-havefuns's own words
Green dot isn't allowing me to register a card I have the receipt for. I have entered the card number, the cvv, and my social security number (which I really don't like to give out anyway!) *This was a gift card to someone and can't be used now.*When I try to register it says "invalid number"*I tried to retrieve a forgotten user ID that I had entered in the store right before trying to use it. It says my social isn't associated with this card. It is almost as if someone already put their social in instead.**It said on the telephone number I called for assistance that the card had not been registered. Now I'm on an eternal hold for the last ** minutes. I dont think anyone is going to answer. I AM TRYING TO GET MY MONEY REFUNDED!**I'm going to have to report this to the BBB.

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Green Dot

Customer service issue
Reported by GetHuman-havefuns
Jan 1st, 2021 - 4 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 28664 others
0 customers following this

Timeline

GetHuman-havefuns started working on this issue
Jan 1st 7:45pm