Green Dot Customer Service Issues

I acquired a Green Dot card several months ago to receive my stimulus payment, which was loaded onto the card ending in [redacted]. Unfortunately, I have misplaced the card and can't remember my login details to access my account online. My name is Amy Rene Buckley, and you can reach me at [redacted]. I have also changed addresses since then. Previously, I lived at [redacted] Ackerman St, New Port Richey, Florida [redacted], but now I reside at [redacted] Jackson Dr, Holiday, Florida [redacted]. Please assist me in getting a new card. Feel free to contact me via email as well. Thank you for your help.

I made two orders using my Green Dot card recently. First, I bought boots for my daughter from Zappos, but later found out they don't accept Green Dot. I tried to contact Green Dot to dispute the charge but got no response. Then on Cyber Monday, I tried to purchase a backpack and tablet from Amazon, but the transaction failed. I bought the items from another place instead. The next day when I checked my card balance, I noticed extra charges despite already buying the items elsewhere. This caused a problem as I had a specific amount on my card for my daughter's appointments. Now, I'm stuck handling unexpected expenses due to these issues.

I have multiple accounts with your company. I mistakenly used the wrong card at the ATM and my accounts have been locked since last Thursday. I attempted to upload my documents using the website provided, but it does not exist. I have instead sent my documents through verifymydocs.com, and your team has received them. However, I have experienced poor treatment, been disconnected on calls, and feel unjustly treated. My family is now facing the consequences of this situation, and I am frustrated as I need access to my funds.

Recently, I relocated from Florida to New Jersey using Greyhound bus services. Unfortunately, during the journey, my phone and debit card were taken while I was asleep. I have taken the necessary steps to cancel the card, and I am currently waiting for a replacement. However, my paycheck was directly deposited into that account, and without the card details, I am unable to access the funds. Each time I attempt to log in to the app, it requests a verification code sent to my stolen phone number. I cannot replace the phone until I have access to my funds, so I am in need of assistance.

I have been attempting to reach a Green Dot representative for weeks now to dispute some transactions on my card. Unfortunately, every time I input my card number, the automated system informs me that there are technical difficulties with my card and advises me to call back later or try online. I am very frustrated with Green Dot due to this situation, and I am beginning to think they are involved in fraudulent activities since I have noticed others experiencing the same issues.

I made two transfers from my Chime account to Green Dot three days ago on Thursday night. One was for $[redacted].00 and the other for $[redacted].00. Can someone please let me know when I will be able to access my funds? If I had known it would take this long, I wouldn't have made the transfers. Both transactions have already gone through with Chime bank, so I am unable to reverse them. I urgently need access to these funds due to an emergency situation.

My phone and cards were stolen, and now I don't have access to my account passwords to log in online or through email. My funds are deposited weekly, and I urgently need to regain access to my account. Kindly reach out to me at [redacted]. I have called multiple times, attempted to cancel my card with no success, and have the previous person's name and contact details. This situation has caused me great distress as my funds and account security were compromised due to the failure to deactivate my card promptly.

I have loaded my card but am unable to make it work. After checking the balance, I noticed money being deducted without my knowledge. The balance went from $19.57 to negative $3 in the mobile app. When I called to review transactions, some were mentioned that do not appear in the app. I am concerned as I cannot afford to lose any money. Unfortunately, I have been unable to reach anyone at the bank for assistance. This situation is extremely unprofessional and frustrating. I am seeking urgent resolution and request that management contacts me promptly to address this issue and return my money. Thank you, Jerry Gambol. Mobile number: +1 [redacted].

I am unable to input my card number as my card has either been lost or stolen. This has been an ongoing issue for over a month now, and I am frustrated. When trying to enter my birthdate, the system states it is invalid. It is imperative that I speak with a live representative as my stimulus funds are tied to this walmart money card ending in [redacted]. Please advise on next steps to resolve this matter promptly. I can be contacted at [redacted] or via email at [redacted] Thank you in advance. - M.G.

I noticed a charge on my account dated December 2, [redacted], indicating a reversal credit for $98.76. Despite the transaction showing as a reversal, the funds have not yet been returned to my bank account. It has been five days since the charge, and according to the policy, it should have taken up to three business days. I kindly request someone to promptly review my account regarding the Sun Tan City charge on December 2, [redacted]. The transaction history already displays a funding reversal, and I urge you to expedite crediting the amount back to my account. As a single mother during Christmas, this refund is crucial. Last month, I ensured this charge was blocked, so I'm unsure why it was deducted this month. I trust in your efficiency as my bank of two years to rectify this error promptly. Thank you for your assistance.

I submitted a dispute on November 25, [redacted], regarding my Green Dot prepaid Visa for a total of $[redacted].52. There were 7 unauthorized transactions from "SQ*Square Weebly," resulting in the cancellation of my original card and the issuance of a new one. Today, there have been 3 more unauthorized transactions from "SQ*Square Weebly" on my new Prepaid Green Dot Visa, each for $29.95, totaling in $[redacted].37 lost. I urgently need my money refunded as soon as possible. Thank you. - Tijuana Ware

I fell victim to a scam recently and was advised to purchase money pay cards. Thankfully, I realized before giving the scammer the card details and attempted to transfer the funds back to my debit card. However, I am encountering difficulties with the deposit process as it keeps failing and now the transaction has timed out with no option for resubmission. All I want is to return the money to my debit card, but I have been unable to get assistance from a live representative. Your help in resolving this issue would be greatly appreciated.

Last week, I attempted to load funds onto my card but encountered issues. After contacting support, I was informed that my account had been closed. Consequently, I disposed of my card. However, today I successfully logged in, indicating that my account may still be active. I am inquiring about a $7,[redacted].00 transfer from a client, confirmed by their bank to have been received by GreenDot. I am interested in reactivating my account and obtaining a new debit card. My account number is [redacted]87.

I recently reported my card as stolen, resulting in the closure of my account. I was instructed to wait for further information without clarification on whether a new card would be issued. This is problematic as I need to update the address associated with the card. Additionally, I am still expecting payments to be made to the now-closed account. The lack of clarity regarding the consequences of reporting the card as lost, as well as the inability to speak with a live operator for assistance, has been frustrating.

I'm experiencing frequent card rejections, happening at least twice a week. This issue started when I had trouble with my information on PayPal. I am frustrated with the lack of assistance, as calling leads to no human response, and the chat support has been unavailable. I have requested a call back without success. Additionally, PayPal is attempting to send text messages to a house phone linked to my wife's account, which is inaccurate. I urge for a thorough review of the situation.

My dog damaged my Visa debit card, and a chat agent advised me to purchase a new card for the balance transfer. I bought a new card and have been attempting to contact customer service by phone daily for weeks to transfer my balance to my new card with the number 4[redacted] 9[redacted]. Each time I call, I am put on hold for 45-60 minutes, and sometimes it seems like someone will answer before the line disconnects. Email correspondence did not resolve my issue, and I am incurring $7.95 service charges on both accounts without being able to use a card for two months now. I am frustrated with the difficulty of transferring my balance between cards and the poor service. I plan to leave feedback on Yelp, the Better Business Bureau, and other platforms to express my dissatisfaction. Please help me resolve this promptly so I can start using my card again without further issues.

Hello, I didn't receive a Green Dot card at my post office box, so I assumed I wasn't getting one. In the meantime, I needed an account and routing number for PUA to receive my unemployment benefits via direct deposit. I opened a bank account and started receiving weekly benefits there. I later found out that most of my claim was being sent to a Green Dot card that I didn't have. After emailing PUA support regularly for two months, I finally received a reply from them stating that payments were made to both my First Hawaiian Bank account and Green Dot Bank account based on the information provided. Now, I'm unsure how to access the funds sent to the Green Dot card. Any help in resolving this issue would be greatly appreciated. Thank you, Peggy G.

My card was stolen from Citizens Bank on North Oak Traffic Way in Kansas City, Missouri. I'm unable to access my card or funds because of this situation. Unfortunately, I haven't been able to reach customer service due to the impact of the coronavirus. It's becoming increasingly stressful, and I urgently need Green Dot's assistance in recovering my lost card and funds. The bank has surveillance footage of the robbery.

After trying for 6-7 months to locate my $1,[redacted] stimulus check, I discovered from the IRS that it was deposited to a Green Dot bank card that I never received. In previous inquiries to the IRS, they did not mention the specific deposit location, despite my feedback on "Where's My Refund." They previously stated a check would be sent to my home address. On the fourth attempt, they mentioned the card and bank. Getting through to a human at Green Dot has been challenging. I attempted to email law enforcement contacts but have not yet received a response. I am reaching out to 'gethuman' for assistance.

Green Dot Bank has been causing issues for me since September 18th. I spoke to a representative this morning at length and made it clear that if my money was not returned to my account today, I would take serious action. I am a permanently disabled individual, and it is frustrating that after three failed direct deposits, I have yet to see any of my money returned. Despite being told I was the only one facing issues with my account being hacked, I now know I am not alone. On October 23rd, I was assured my account was secure, a conversation I have recorded on my phone. If Green Dot Bank continues to mistreat a disabled individual like myself, I will not hesitate to escalate this matter to corporate entities. It is unacceptable how Green Dot Bank has mishandled my funds, and I will be sure to share my experience with others.