Green Dot Customer Service Issues

I would like to request for customer service to assist me with fixing my account. The agent can ask for my name, address, date of birth, and social security number to retrieve my account information. This method should allow access even without the card number, expiration date, or CVV. I am facing difficulties as I do not know my account number or card details. According to the agent, knowing this information is crucial to cancel a stolen card, update an address, or access my account. I need help resolving these issues promptly, especially since I have forgotten my username and password, making it hard to proceed. I am eager to cancel my card, update my address, and receive my new card at the new address. I believe following these steps and verifying personal information should confirm my identity. This is important so I can receive my stimulus funds on the new card I've been waiting for the last six months.

I visited an authorized ATM to withdraw cash, but my transaction was denied, and money was deducted from my account. After contacting the ATM bank, I was directed to reach out to Greendot. I filed a dispute with a representative, but it was processed incorrectly. The next day, I initiated another dispute and was informed it could take up to 10 business days. I noticed a provisional credit in my account four days ago, but it has not yet been officially credited. After speaking with corporate, I was told they couldn't expedite the process, and I need to continue waiting. I've been in touch with online chat support daily, receiving the same response each time - to wait. Despite it being more than 10 days, the issue remains unresolved.

I haven't used my Green Dot card in over 2 years, and I have since moved, lost access to my old email associated with the account. Surprisingly, my US government stimulus check was deposited to the Green Dot card linked to my old address, even though previous tax refunds were handled differently. Green Dot customer service instructed me to email a copy of my driver's license with the updated address, which I did due to COVID-19 restrictions making it hard to change address on the physical card. I included various documents like insurance cards, jury summons, and a letter from my landlord to confirm the new address. Despite submitting all the required documents, I haven't received a response from Green Dot in 8 days. My stimulus check has already decreased by $48 from $[redacted]. I have attempted to call multiple times but only encountered their automated system without reaching a live person. I urgently need my pandemic relief funds. Any guidance on resolving this issue promptly would be greatly appreciated. Thank you.

Hello, my name is Austin Holt. I am reaching out for assistance with accessing my account, cancelling my two cards, and receiving a new one. I would appreciate speaking with a live representative or completing a verification process to confirm my identity as the account owner. The problem arose when I lost my Walmart MoneyCard, which I had linked to the app on my phone for my direct deposits. Despite not having the physical card, I could still manage the account through the app by transferring funds to my friend's brother. However, this method became inconvenient, prompting me to purchase another Walmart MoneyCard. Unfortunately, I lost this new card within a week. I am unable to retrieve my card numbers to access the account through the phone line as my cards are lost, and I also had a mishap where I smashed my phone, losing access to the app. Your assistance in resolving this matter is greatly appreciated. Thank you for your time and support in addressing this issue.

I visited the BP store on Highway 91 on the 30th to load $60 onto a prepaid cash back Visa card. Unfortunately, I encountered multiple declines when trying to use it. When attempting to activate the card, I found that the three-digit security code was not being accepted. This occurred at the BP locations in Elizabethton, Tennessee, and Stoney Creek. I have been trying to reach out to someone for over a week now without success. I have $60 tied up on the card and another issue with a GoBank card that I would like to be reimbursed for. If possible, please contact me at [redacted]-[redacted]-[redacted] or [redacted]. Thank you.

I recently loaded $60 onto my Green Dot Visa rewards card at the BP store in Elizabethton, Tennessee [redacted]. Despite activating it, the transaction was declined according to the cashier. Subsequently, I have been unable to use the card, leaving my funds inaccessible. I kindly request assistance in transferring the balance to another one of my cards provided by the store as a replacement.

I loaded $60 in cash on a Green Dot prepaid cash back card, but I have been unable to access my funds. I am disappointed with the service and would like my money transferred to another card. Thank you.

I made a purchase on wish.com for $92.00 on 10/29/[redacted], and I have not received the refund back on my card yet. Wish customer service advised me to contact you regarding this issue as they processed the refund on 10/30/[redacted] at 12:05 AM. However, the matter remains unresolved, and I am eager for a prompt resolution. I have already spent a total of 6 hours over two days on hold, waiting to speak with a specialist, and I am currently still holding as I write this message. Your prompt response would be greatly appreciated. Thank you.

I've noticed some unauthorized charges on my card totaling $27.24 and $39.88. I haven't lost my card, so someone may be accessing it differently. I'd appreciate a refund for these charges and would like to request a new card. I've had ongoing issues with this and have attempted to contact Green Dot, but have been on hold for over 30 minutes multiple times. Kindly address this matter promptly. Thank you, A. Martin.

I am inquiring about my deceased son's GreenDot account. Despite providing documentation twice to close the account and receive the remaining balance of over $2,[redacted] via check, my requests have been disregarded by Green Dot. Moreover, when entering my son's SSN and birth date, his birth date is not being recognized. I suspect foul play as someone might have closed the account and taken the funds. Before involving my lawyer, I urgently need to speak with a representative to address this matter. Kindly reach out to me via email. Thank you. -Rhonda M.

Hello, I have two accounts with your company, and one of them has unexpectedly been closed. This account, which I used for direct deposits and bill payments, has been shut down without notice. I am concerned because my paycheck, which I expected to receive today as usual, did not show up in my other account either. I have been monitoring my transactions online, and there is no record of my check being deposited. I understand if the account needs to remain closed, but I would have appreciated prior notification so I could make alternative arrangements. My name is Danielle G., and the last four digits of the card associated with the account in question are [redacted]. Thank you for your assistance in resolving this matter.

I used my Green Dot debit card at a 7-Eleven ATM to withdraw money. Unfortunately, the ATM malfunctioned while dispensing cash, causing two $20 bills to get stuck and ripped by the bands inside the machine on November 6, [redacted]. I have a photo of the damaged bills and halves that were stuck, as well as the receipt for the transaction. I am simply requesting a refund for the $40 that was damaged during the incident. Thank you.

I am frustrated with the service provided by your company. I recently purchased a prepaid Visa debit card to send $75 to my girlfriend, but every time I enter the card information, it seems to create an account that I do not have. I am enraged by this situation and I demand to speak with someone to resolve this issue promptly. Please contact me at [redacted]. Thank you.

I purchased a green prepaid Visa debit card to send money to my girlfriend. However, I'm encountering issues activating it without a credit card or account with your company. When I input the card details, it requests my social security number which it labels as invalid. I would appreciate speaking to a customer service representative to resolve this matter promptly. Contact would be preferred to address this situation before seeking legal assistance. Please reach out to me at [redacted]. Thank you.

My account was compromised, and the contact details were changed by an unauthorized party. Greendot alerted me about an attempt to alter my PIN on October 18, [redacted]. Despite not being able to access my account initially, I eventually reached Greendot support and had them close the account to reimburse my balance. However, the refund was significantly less than expected. Upon requesting a list of charges, Greendot provided information only up to October 16, omitting details of the fraudulent transactions post that date. I urgently require these records to dispute and recover my funds. Despite facing challenges with Greendot's customer service, including long wait times and disconnections, I am insistent on retrieving my money. Restoring my account to its original email and phone number, maintained for seven years, is essential. Resolving this issue promptly by offering a complete list of charges is crucial for me to proceed with disputing the unauthorized transactions and reclaiming my funds.

On November 4th, I entered payment details into the Walmart app to pay a bill and received an email with a confirmation number. After contacting customer service on the 9th due to the payment not reaching Wells Fargo Auto, I was informed to wait 5 business days for the payment to be processed. When reaching out, the communication was challenging as the representatives had language difficulties, and the call quality was poor. A supervisor mentioned the money would be back in my account by November 16th, but it did not happen. After following up, I was told to wait another 5-7 business days, assuring the money would be there by the 18th. Despite the repeated assurances, the payment delay continues to cause concern as it has been over 10 business days without resolution. It is essential to have this issue promptly addressed as the pending sum holds significant importance.

I had my stimulus money deposited in August, but Green Dot isn't showing it. The IRS traced it back to my Green Dot account, but when I call, the automated service says I have two cards, which I don't. I've been using the last four digits [redacted] of my card which Green Dot says are incorrect. My wallet with the Green Dot card was stolen, and I'm getting a new card sent to a different address as the last one didn't arrive. I suspect my mom might have inadvertently used my account when adding family members to her card. I don't have all the information to register the new card yet, so maybe that's why the money isn't showing up. I'm having trouble speaking to a live representative. Kindly, help me resolve this issue so I can access my $[redacted].

I recently opened a Green Dot card account on 7/19/[redacted]. However, I am having trouble accessing it. I have all the necessary information such as my password, email, phone number linked to the account, and the last four digits of my social security number. There is a balance of $[redacted] in the account, with $[redacted] already transferred to another account. I would appreciate assistance in accessing my account today. Thank you.

My account is currently restricted, and I have been eagerly anticipating the retroactive pandemic unemployment assistance for the past four months. Due to a payment delay during the resolution of a prior issue, the amount owed to me is larger than usual. Despite uploading my photo ID to your system several days ago, the issue has not yet been resolved. When attempting to contact customer support, the automated system prompts me to upload my ID again, without an option to speak with a live representative. This experience is frustrating, and I have observed numerous similar complaints about your company. In light of these circumstances, I am compelled to seek assistance from my attorney.

On October 22, [redacted], I opened a money card checking account with $20 at Gobank (Walmart banking debit card account). Later, $1,[redacted] was wired into the account, totaling $1,[redacted]. I then opened a second account with $20, and $2,[redacted] was wired into that account within 5-7 days. When trying to access my funds, I received a message to verify my identity by uploading government-issued ID and driver's license on the Gobank website. Despite multiple attempts, the link for document uploads (gobank.com/documentuploads) did not work. I spent hours trying to contact Gobank customer service without success. They suggested using a different email to upload documents, but even after doing so, the account remains blocked. I want a full refund immediately as I urgently need access to my money for basic necessities. I am extremely frustrated and do not wish to continue any future business with Gobank.