Green Dot Customer Service Issues

I received a letter via mail stating that I was going to be credited for the disputed amount on my unclaimed card, but it has been two to three weeks, and I have not received anything. I keep receiving evasive responses, with people hanging up on me and claiming they have no other contact information. I am frustrated and just want what is rightfully mine.

I recently spoke with someone regarding my blocked card that I have found. It is very inconvenient that my card cannot be unblocked now, especially since I know it can be done on your end with the help of a supervisor and additional security questions. I work at a credit union and am aware of this process. I have been waiting for my new card to arrive in the mail for days now without a tracking number, only an estimated date of arrival. I have purchased a temporary card and need to know if there is any way possible to transfer funds from my original card to this temporary one so I can access my money. I have bills to pay, and they will be late if my new card does not arrive soon. If there is a supervisor available whom I can speak with, I would greatly appreciate it. I really need access to my funds. Thank you for your assistance.

About a week ago, I initiated a dispute for a $39 transaction on my lost card. Upon checking my online account, I noticed an unauthorized online transaction. Despite not receiving any updates on the claim, I had to cancel my lost card. Surprisingly, you automatically sent me a new card and charged me $5 for it. If I had known about the charge, I would have declined the new card since I have two unused GreenDot cards. Additionally, I question why the dispute is ongoing if the lost card was already cancelled. According to the terms and agreements, the funds should have been refunded promptly. Frustrated by the situation as it involves my finances, I intend to activate one of the unused cards to receive the refund.

Hello! I'm AprilDronet. I recently sold my phone, which had my old phone number and email connected to it. Unfortunately, I can't access them now. I have my username and password but Green Dot requires verification through my old phone number or email. I urgently need to access my account. Could you please send the verification link to my new email or phone number? Old phone: [redacted] Old email: [redacted] New phone: [redacted] New email: [redacted] Your help in resolving this matter would be greatly appreciated.

I recently set up my GreenDot account online but mistakenly entered my email address backward. Instead of [redacted], I inputted [redacted] Consequently, I am unable to receive the verification code on my phone because the number is temporarily turned off due to an unpaid bill. I have all the necessary account information, including my social security number, date of birth, name, address, account number, and routing number. I possess the personalized card sent to me and urgently need to activate it to access my funds for paying bills and restoring my phone service. Your prompt assistance in resolving this issue would be greatly appreciated. Thank you for your help in advance.

On April 27th, I visited a 7-Eleven where the staff member accidentally demagnetized my Green Dot card. This has left me unable to load money onto it. I am hesitant to purchase a new Green Dot card as I believe I shouldn't have to. The customer service phone number I called rang continuously and then disconnected, which has been very frustrating. I am requesting immediate assistance either to fix my current card or to have a replacement Green Dot card sent to me quickly at no cost.

I have been attempting to address an ongoing matter that requires the assistance of a live representative. Despite my efforts to contact Green Dot Banking via multiple phone numbers, I have been unable to reach a representative and have experienced disconnections. The issue pertains to a pending refund of $[redacted].92 from April 29th, with today being May 7th. I am seeking guidance on how to be connected with a representative as the current automated phone system does not provide an option to speak with a live person. My main concern is when I can expect to receive the refund, as this situation is time-sensitive and I have been patient thus far. Your prompt response addressing this urgent matter would be greatly appreciated.

I purchased a TV from an individual in Tulsa who requested me to load money onto a card for delivery. When they couldn't access the funds, I drove to Tulsa with cash to collect the TV. Later, I tried to recover the money from the card through Green Dot. Despite instructing them that only I should access the funds, they claimed someone else had withdrawn the money and sent a check. I discovered it was the seller who received the money, which was meant for my rent. Despite providing evidence, Green Dot sided with the seller, leaving me out $[redacted]. Their lack of assistance or effort to rectify the situation led me to feel betrayed. It's frustrating that even after lodging a complaint, no resolution was offered, and I was advised to involve law enforcement. The situation is absurd as they had proof of the unauthorized transaction. The unfair treatment and loss have left me extremely disappointed in their service, and I believe they should not only reimburse me but compensate for the troubles and financial strain caused by this incident.

I noticed two authorizations on my card from JoAnn Fabrics dating back to 4/29, one for $[redacted].36 and another for $40.03, for online orders across five different stores. JoAnn has informed me they can only release the funds by sending a fax or email to Greendot granting permission. On top of these authorizations, JoAnn also charged my card when I picked up items at each store, essentially resulting in double charges to my account. I require a fax number or dedicated email address at Greendot for JoAnn to send the necessary information. Furthermore, I am curious about the details Greendot has on file regarding this authorization, such as how long JoAnn requested the funds to be held. This situation is a first for me, as previous orders only involved one store per transaction, with authorizations typically being released the next day.

A representative promised to expedite my card, but it wasn't done. Subsequently, the same representative reported my card lost/stolen without my consent to send a new card via FedEx. My stimulus payment is on this account. It appears Green Dot employees act independently with no regard for customers entrusting them with their funds. I feel compelled to reach out to the FTC and Federal Reserve to file a complaint. The stimulus money was meant to aid those impacted by COVID-19, like me who are currently unemployed. Due to Green Dot's actions, my children and I have nowhere to stay. I wanted to rent a place for us, but Green Dot's errors prevent me. I've been waiting for this card since August [redacted]. Each time I inquire, there's always an issue. I'm exhausted from the ongoing struggle. I urge for assistance in accessing my funds, so my kids and I can secure a home. Kindly help me connect with someone at Corporate Headquarters in Pasadena, CA.

I have been using my Green Dot card with my name on it for about a month and a half. My card number is [redacted], expiring on 04/24 with a CVC of [redacted]. I am experiencing an issue where a pop-up claims my card is closed when I know it is not. After contacting customer service multiple times, I was told to register my card again, but the same issue persists. Another representative mentioned that a new card with the same account details was sent to me. I rely on this card for my direct deposits, so I am eager to resolve this matter promptly. I appreciate any assistance you can provide. Thank you for addressing this matter promptly.

I recently encountered an issue with my Green Dot card. My name is Linda Aguirre, and my address is [redacted] Patriot St. I have been using this card for about a month and a half now for receiving my payroll check via direct deposit. Today, when I tried to use my card, I received a message that my card has been closed and was advised to call the number on the back for further assistance. After speaking to two different representatives, I was informed that my account is not closed and that I needed to register my card on GreenDot.com, which I did. However, the same issue persisted. The second representative mentioned that I would be receiving a new card with a different number, expiration date, and CVC code, but it would be linked to the same account. I am reaching out for help to resolve this matter promptly. Thank you for your attention to this issue, and I am eager to have my card working properly again soon.

Hello, my name is Tierra. I transferred $30.69 to my Green Dot bank card, but now I only have $23. I am unable to withdraw any funds. Someone needs to contact me immediately. This is not the first time money has been taken from my account without explanation. The transaction history only shows what was added, not what was deducted. Please reach out to me at [redacted] Thank you. If I do not receive a response, I will have to report this to the Syracuse Police Department.

I had initially believed that I had lost my card, and proceeded to file a claim. However, I later found my card. I then registered another card, and my girlfriend sent me $[redacted]. Unfortunately, the money has not appeared on my card. Upon trying to contact the provided number, I encountered a security lock message advising me to visit the website to resolve the issue. Despite multiple attempts since 6 a.m this morning, I have been unable to access my account or retrieve the funds. Furthermore, my girlfriend has since sent an additional $[redacted], but I am still unable to access my funds.

My friend Steve G. attempted to send me $[redacted] to my email, thinking I had my personalized card, but I only have a temporary one that cannot receive funds. I urgently need the funds for rent that is overdue. On Steve's end, using his Greendot account, it shows the money was sent but is neither pending nor completed. I tried to transfer the money to his Green Dot card, but it can't be loaded as it's not personalized. The funds will be automatically returned to Steve if not claimed by May 30th. Waiting until then is not an option due to our rent deadline. If the $[redacted] can be refunded to the sender, Steve Gann, we can withdraw the cash from an ATM or transfer it to my bank account or cash app. This situation is very challenging as I am currently unemployed due to the pandemic.

I purchased a $[redacted] Visa prepaid card at a dollar store, thinking it could be used online, but my daughter's transactions keep getting declined. It turns out the card is from Green Dot, and despite trying multiple numbers, I can't reach a human without providing the 16-digit card number and social security number every time. I'm concerned about potential scams and the repeated need to share my daughter's social security information. She just wants to shop online. I'm considering involving the police due to this frustrating situation.

I haven't received my stimulus checks even though the IRS says they've been deposited and might be pending in my Green Dot account. I have letters from the IRS confirming the deposits, but the funds haven't shown up in my account. I've only received my tax refund. I've tried contacting the bank but haven't been able to speak with anyone to fix the problem. This is a significant issue causing me inconvenience. Please reach out to me at your earliest convenience. Thank you.

I previously had a Green Dot prepaid Visa card where my [redacted] tax return was deposited. Despite not having the physical card anymore, I retained the account number, routing number, and last four digits of the card. My stimulus payment went into this same card on April 15, [redacted]. I've tried unsuccessfully to access those funds and faced unhelpful service representatives. I'm frustrated by the requirement for the lost card number when I have all other relevant details saved. It seems unreasonable to expect someone to know a lost or stolen card number. I'm seeking a solution to transfer my funds to my current active Green Dot account. I'm willing to verify my identity if needed. Please assist me in accessing my money promptly.

I recently reported my card as lost or stolen and paid an extra $15 for expedited delivery. Unfortunately, I never received a tracking number to monitor its shipment progress. Despite being assured it would arrive within three days, it has not. During my call to inquire about the missing tracking information, the customer service representative seemed more focused on caring for a rooster in the background than addressing my concerns. This distraction, coupled with her rude demeanor and unhelpful responses, left me frustrated as I still lack the essential tracking number. It's disappointing to face unresolved issues and poor customer service when seeking basic information related to my card replacement. I hope that the company can improve its training and resolve such customer service issues promptly to avoid further dissatisfaction among its clients. I urge for a smooth resolution to this matter, starting with the provision of the tracking number for my awaited card.

I am Ronnie Rud. On April 17th, I misplaced my card and am awaiting a replacement. Currently, there is a block on my account that I would like removed so I can use my routing and account numbers correctly. I have tried to call twice but was on hold for a total of 5 hours before being disconnected. Please address this promptly. Thank you, Ronnie Rud.