I bought a TV from someone in Tulsa they asked me to get a card and put money on it and...

GetHuman4788602's customer service issue with Green Dot from May 2020

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The issue in GetHuman4788602's own words
I bought a TV from someone in Tulsa they asked me to get a card and put money on it and because they had someone coming to work in Grove and was suppose to deliver it to me. then they said they couldn't get the money off of the csrd so I ended up just driving down to Tulsa and taking them cash and picking up the TV. then after I did I contacted green dot to get my money back off the card and told them that nobody but me was to get that money and they told me that I would have to send them a copy of the receipt and some information something I can't remember exactly cuz I was pretty upset and the next time I called they said that someone had already claimed the money and s check had been mailed and when I asked who they sent it to it was the person who I had bout the TV from and I asked how they could do that when I purchased the card and put the money on it and had to give them my driver's license and the person I bought the TV from I asked how he was able to do that and that I had not given permission for them to do that and that it was my money and that I had already paid cash for the TV and they told me that it was my word against his so I lost $*** and that was the money for my rent that he took and I felt very betrayed..nobody's ever contacted me or tried to get me the money back and when I filled out a complaint someone called me and told me there was nothing they could do and they told me I would have to go to law enforcement I mean it's ridiculous, they know who took the money and I don't know why he was able to get the money off of my card I don't understand why they said it was my word against his it was my money. He had the copy of the receipt because he had me send it to him so he could get the money off of the card their loyalty should have been to the person who put the money on the card and I am furious with them and will never use them again and think that they should not only give me my money back but also pay me for the inconveniences and because I had to borrow the money to cover my rent

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Green Dot

Customer service issue
Reported by GetHuman4788602
May 7th, 2020 - 6 months ago
Fixed
Seen by 2 customers so far
Similar issue to 24473 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman4788602 started working on this issue
May 7th 7:58pm
GetHuman4788602 confirmed the issue is fixed. Hooray!
May 7th 7:58pm