About six months ago I had closed my account because I had been charged for a monthly f...

GetHuman-risarae's customer service issue with Green Dot from May 2020

Help with my Green Dot issue
First: share to improve GetHuman-risarae's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-risarae may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman-risarae's own words
About six months ago I had closed my account because I had been charged for a monthly fee when I'm not using my card there was no money on it and so now I'm a negative **** So Not only was it a monthly fee but there was like another night monthly fee or something so I said I'm not even using this card that is ridiculous I haven't used it in over a year that is bulshit can I want to close account well I got last year's taxes on refunded on to that card therefore I probably had this the stimulant check delivered on this account cuz I had it direct deposited so with that closed account and with it still direct deposited there cuz I'd still says I'm negative **** but I can't get onto the app because it says it's closed well I now got the unlimited Green Dot card and I opened up an account so now what I would like to do is that old account that I closed is there anyway I could please just switch it into my unlimited account it is now open and I would like to just talk to a customer service about this please and I can't get through to anyone to get that figured out I would really like to start using my new unlimited GreenDot card and it was like that's in this pic please I could have used it days ago thank you

GetHuman-risarae did not yet indicate what Green Dot should do to make this right.

How GetHuman-risarae fixed the problem

We are waiting for GetHuman-risarae to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman-risarae
May 1st, 2020 - 10 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 23066 others
0 customers following this

Timeline

GetHuman-risarae started working on this issue
May 1st, 2020 5:36pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians