Hello. I simply wnat to know the balance in my green dot account. I have issue with rme...

GetHuman4745879's customer service issue with Green Dot from April 2020

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The issue in GetHuman4745879's own words
Hello. I simply wnat to know the balance in my green dot account. I have issue with rmemebering my passwords due to TBI from a car crash my short term memory isnt a ll that well and I forget my passwords easily. HOWEVER I know my passwork and I received a notification from greendot this morning that I got my money deposited for the stimulous check! so I go to sign in and im locked out for ** hours! NOw last night I received a notice from the irs stating my regular tax return was deposited and upon logging into green dot I found that my account had been locked and secured so last night I unlocked and as far as I was concerned my balance was *** from the irs and my account was fine. THis morning I find out I might have my **** dollar check and I go to sign in after resetting my password last night and im told im locked out for ** hours! I have landlords to pay mouths to feed and electric to be turned on. I cannot wait ** hours when my bills are waiting. I just need to know if the notification for the **** dollar deposit is true. I need my account balance and I need my account to be unfrozen! I have never had isssues with greendot. you guys are one of the best but ill tell you after receving this new black and green green dot card ive had nothing but trouble. PLease help me with my account balance amount and ill wait the ** hours to get into account AT THE VERY LEAST. Or just restore it. this is ridiculous. MY phone numer is ********** my emal address is *****@***.com. My user name is maknics**** and I will not I give out my password.

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Green Dot

Customer service issue
Reported by GetHuman4745879
Apr 30th, 2020 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 22644 others
0 customers following this

Timeline

GetHuman4745879 started working on this issue
Apr 30th, 2020 6:31pm

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