Green Dot Customer Service Issues

I am facing a complex issue with my account. Two cards are linked, but I only possess one. The other was sent to a tax refund place earlier this year before I moved, and I no longer have access to it. I recently discovered that my tax refund and stimulus money will be credited to that card, which I cannot retrieve. Despite updating my address via email and providing identification, I am unable to speak with a representative. The automated phone service claims my birthday does not match their records. The IRS mentioned there is over $[redacted] waiting on the inaccessible card for me. I am eager to speak to a staff member to resolve this issue and have the card reissued to my current address. I seek guidance on how to proceed.

Dear Sir/Madam, I am contacting you on behalf of my client, Donisha Butler, who has been attempting to reach your company since March 16th, [redacted], to unlock her replacement card. Despite multiple emails, screenshots, and calls, she has yet to receive a resolution. The last communication she had was at the end of March, when she was informed that tech support would investigate the issue and follow up, but there has been no contact since. Her card is set to expire at the end of April, affecting her ability to manage her bills and support her children. As her attorney, I kindly request that someone from your company urgently contacts me by phone at [redacted] or via email within the next 24 hours to address this matter promptly. Thank you. Sincerely, Tammy R., Attorney for D. Butler

Hello, my name is Gwendolyn. I am experiencing an issue with my card. I mistakenly froze it last month suspecting a fraudulent purchase, but upon reviewing my records, I realized the charge was valid. Consequently, my card got blocked, even though it contains my disability funds. I urgently need assistance to lift the block. I have attempted reaching out to customer service, spending hours on hold without any success. I have not received any emails, calls, or letters regarding this matter. It is vital for me to regain access to my card. For any further inquiries, please contact me via my updated email, [redacted], or reach me at +[redacted]2.

I am having trouble logging into my card as the system is stating that the information provided is incorrect. I am unable to access the old phone number and email address linked to the account. I have multiple cards, including a rewards card and a debit Visa unlimited card with my name on it, but it is currently locked. I cannot unlock it through the app or website. Please refrain from emailing me as the email on file may be incorrect ([redacted]). I am requesting a phone call from a representative as I would like to speak directly with the bank or institution managing my account. My contact number is [redacted]. Thank you.

I received my Green Dot unlimited card but encountered an issue while trying to activate it. I mistakenly transferred $[redacted] from my other Green Dot card, ending in [redacted], to the new card. I did not intend to transfer the funds, and the card ending in [redacted] wasn't even in my possession at the time. I'm unable to access the funds on the new card as it has been canceled. I contacted support yesterday, and they confirmed that the money is in the account, but I can't utilize it. I urgently need access to my funds. Please contact me at [redacted]. Thank you. - Becky King

I made a purchase on April 11, [redacted], and the transaction was cancelled by the company due to lack of product. However, there was a hold placed on my card for $15.34 immediately. It has now been 11 days, and the funds should be available to me, but they are still not accessible. I want the hold removed from my card promptly, as it has been going on for too long. Despite my attempts to contact Green Dot multiple times, I have not received any response. I understand the current situation worldwide, but it's no excuse for inadequate customer service. The hold on my money should have been released when the transaction was cancelled, regardless of the emails and calls I've made. Please resolve this issue promptly so that my money is available as it should be. Thank you.

I received a notification on my screen about a direct deposit from unemployment. I went to the store, but my card was declined. When I checked my account, the deposit wasn't showing. The unemployment office confirmed they sent it, but the money is not there. I'm stressed and unable to reach a customer service representative. I've been trying for hours and I'm on the verge of tears. I need to speak to someone at Green Dot to figure out what's happening and resolve this issue.

In early March, I filed my taxes through TurboTax, and my tax refund and stimulus check have been loaded onto my Turbo card account by Green Dot. Despite requesting multiple replacements, I have not received any of the cards, and I am unable to access the $2,[redacted].05 on the card. I have my routing number and bank account number but do not have the card number as it has never arrived in the mail. I urgently need to access my funds or cancel all my Turbo cards and receive a new one that will actually be delivered with my funds loaded on it. Please contact me via email at [redacted] or by phone at [redacted] or [redacted]. I have been attempting to obtain my card since March, and it is nearly May now. Thank you, and have a nice day. Daniel Petry.

My name is Courtney R. and I encountered an issue regarding my tax return and stimulus payment. In [redacted], my tax return was meant to be deposited onto a green dot card, but it was offset due to back pay child support. Consequently, my stimulus payment was also directed to this account, which I never received because of the offset. The IRS website indicates that the stimulus money was deposited on April 15, [redacted], with the last 4 digits listed as [redacted], which match my social security number. Can you assist me in locating my stimulus funds and possibly send me a card to access them or help me update my account details for a transfer?

Hello, I have previously used Greendot and wish to resume using it. Unfortunately, I am facing challenges accessing my account to request a new card. When I tried the automated phone system, it indicated my birthdate was incorrect. My email is [redacted] I recall my username as muribeucd10 and the last password used as Mru[redacted]9! and Mru[redacted]9$. Despite trying other password variations, I was unsuccessful and have been locked out after three failed attempts. I have also attempted to contact support but have been unable to reach a person due to a discrepancy with my social birthday. I have important funds, such as tax returns and a stimulus check, expected in this account that I urgently need access to. Please contact me at [redacted] to discuss a resolution. Thank you, Mat Uribe

I am experiencing difficulty registering my replacement card online or over the phone. I recently received a new card with a block on it, which I did not authorize. I have two Greendot cards, one for my taxes and the other for my stimulus, but the Nascar card with the block issue is now a gold Greendot card. Despite going through the registration process repeatedly, I am still unable to use the card. I urgently need this matter resolved because I intend to withdraw my funds and close both cards. Despite opting for express shipping, I cannot access my funds. I have already reached out to Corporate, but I have not been able to connect with anyone for assistance.

I noticed a charge of $[redacted] deducted from my account supposedly by International Intelligence Incorporation, ICS Forensic Computer Science Investigators. The FBI has labeled it as fraud while this company claims to be bonded, insured, and affiliated with the CIA and European nations. I've filed a case with the Federal Trade Commission and have a case number. Can someone trace where the money was transferred and alert the appropriate authorities? I can provide evidence of this ICS corporation if needed, already shared with the FBI and FTC. I have a history of cyber attacks for over 5 years from my previous bank, potentially the same culprits. Let's resolve this, especially since they're pretending to be an international intelligence agency. Maybe we need to involve international intelligence services. I also have details sent to the FBI and FTC with my case number. These individuals must be identified promptly. Thank you. Card number: 4[redacted] 9[redacted]. The transaction was supposedly from Randy Wahl in Scottsdale, Arizona, where the phone and computer were sent.

I am seeking information about any pending deposits in my account. I made arrangements for my fiancé's stimulus payment of $[redacted] to be deposited into my account after the IRS mistakenly sent it to a temporary H&R Block Emerald Card. I updated my direct deposit information on the IRS website on Saturday, April 25th, with my bank account details for him to receive the payment faster. Initially, after updating the information, it indicated the deposit would be made to the account number I provided. However, the current status shows as "payment status not available." I am wondering if the direct deposit was rejected because the payment was in his name and not mine, as he is not a registered account holder. I authorized him to use my account for this deposit and want to ensure GreenDot allows direct deposits in another person's name when they are not listed on the account. We aimed to avoid delays with a mailed check, especially with our baby expected in early June, hoping to have everything we need for her before her arrival.

I am currently facing a situation with my Green Dot accounts. I have $[redacted] on my first account with card ending in [redacted]. I removed this card due to fraudulent charges and ordered a replacement that I have not yet received. In the meantime, I purchased a temporary card, loaded it at the store, and registered it in my Green Dot app. While trying to register the new temporary card, I was prompted to personalize it, which I have now received in the mail. However, upon checking my first account, I noticed that the card ending in [redacted] is mysteriously back on the account, even though I had removed it. The system is not recognizing this card, and I am unable to transfer money from one Green Dot account to another. I would like to transfer the funds from my first account to the card associated with my second account but am not finding the option to do so.

I am experiencing homelessness and believe the customer service representative may have provided false information and misused my details. I bought a $20 prepaid reloadable Green Dot card from Speedway. I am currently without funds and residing outdoors. Upon unboxing, I activated the card but am unable to use the mobile banking app. I tried to link the card to my [redacted] tax return for the stimulus check on HRBlock.com using the routing and account numbers found inside the Speedway package. Contacting the [redacted] number, I provided my information, but they stated I am not eligible for a personalized card. The IRS mentioned depositing my $[redacted] stimulus check into the account ending in [redacted]. I am concerned about accessing my funds with the temporary card. Will the money still go into the temporary card account?

I am currently experiencing homelessness. I believe the customer service representative may have mishandled my situation. I bought a prepaid reloadable Green Dot card for $20 at Speedway. Unfortunately, I am now without funds and living outside. I activated the card but am unable to access the mobile banking app. When I tried to input the routing and account numbers provided in the package from Speedway on HRBlock.com for my tax return and stimulus check, I encountered issues. After contacting the [redacted] number and supplying all my details, I was informed that I would not be receiving a personalized card and that I am ineligible. The IRS indicated they would be depositing my $[redacted] stimulus check into the account ending with [redacted]. I am concerned about accessing this money with my temporary card. Will the funds be deposited onto this card?

Hello, my name is Jennifer S. On April 16, [redacted], at 3:29 pm, I emailed a picture of my ID and a bill for address verification as requested by customer service. I no longer reside at [redacted] N Fairgrounds Rd, Rio Grande City, TX [redacted]. My [redacted] Green Dot card, where I received my income tax refund, has been lost. I need a replacement card as my stimulus check was sent to that card on April 15, [redacted]. My new address is [redacted] S Los Barreras Rd, Rio Grande City, TX [redacted]. I have been unable to reach customer service for a week now. I have not received my replacement card or any update. Please email me at [redacted] or call me at [redacted]. Thank you and I hope to hear from you soon.

On April 16, [redacted], my wallet was stolen along with my Green Dot card that had my tax stimulus check deposited. Unfortunately, someone made a $[redacted] direct advance at Walmart, which I have already disputed online. I took the step to call and lock my card to prevent any further unauthorized withdrawals. I was promised a new card within ten business days, but after not receiving it, I discovered on your website that the card was locked with a remaining balance of $[redacted]. I then reported it stolen through the app, and it indicated a two-week wait for a new card. However, it has been three weeks now, and I have yet to receive a replacement. I have been unable to reach a live agent for assistance. Can someone please reach out to me via email or phone at [redacted] promptly?

About a month ago, I lost my card probably due to moving to another state. I reported the loss online along with a change of address. Approximately a week later, I received a message saying "your card is being printed. You should expect it by April 29." However, it is now April 29, and I haven't received the card or any further updates. My SSDI and stimulus check were deposited into a new account which I don't have access to. I am unsure where the card was sent. I am finding this situation incredibly frustrating as there seems to be no customer support available. Thank you for your assistance. - D'Ann D.

I am having trouble accessing my account because I can't remember my username or password. Despite applying to recover it over a week ago, the replacement card has not arrived in the mail. Each time I call for assistance, I am prompted to enter a 16-digit card number which I do not have since the card hasn't been received. I am expecting funds to be deposited into my account with the routing and account number tied to the missing card. I am simply looking for a way to regain access to my account as I am in need of the funds but have been unable to receive the card.