I got my new card in the mail and I cannot activate it on the app or the website or thr...

GetHuman4672394's Card Activation issue with Green Dot from April 2020

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Before contacting them, items GetHuman4672394 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
Top Tip from another customer
Your social security number is required to activate your Green Dot credit card. If you never used a social security number then call 1-866-795-7605 to activate your Card. In the prompt you will hear what number to click to activate your new card. You will need to use the 3 digit code on the card to activate it.
The issue in GetHuman4672394's own words
I got my new card in the mail and I cannot activate it on the app or the website or through the phone service. It is saying incorrect information on the app and the website but when I call it takes all of my same information that I put in and goes through but does not have an option to allow me to speak to someone. We are in a crisis and I have no money other than what is on my card and have no access to it please help.

GetHuman4672394 did not yet indicate what Green Dot should do to make this right.

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Green Dot

Card Activation issue
Reported by GetHuman4672394
Apr 18th, 2020 - 6 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 17548 others
0 customers following this

Timeline

GetHuman4672394 started working on this issue
Apr 18th 4:59pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 18th 5:00pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 20th 3:18pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 20th 4:05pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 20th 6:22pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 21st 6:51pm
GetHuman4672394 indicated the issue is not fixed yet.
Apr 25th 7:27pm

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