Green Dot Customer Service Issues

This company has been extremely frustrating for me. I opened my account eight years ago when I started traveling as a nurse. Unfortunately, I cannot remember the address associated with the account, making it impossible for me to print statements or access any information. I have been trying to contact the CEO or corporate office for months, but everything seems to be hidden. I am beyond frustrated with the lack of support. I urgently need someone to email me back and assist me with accessing my statements because the current situation is unacceptable. Please reach out to me at [redacted] Thank you.

I have raised a concern about a disputed transaction. It has been more than 15 days, exceeding the policy timeline. The supervisor who was meant to call back within 2 hours did not, and my refund is still pending. If I do not receive a response within 24 hours, I may need to seek legal assistance. The policy states that refunds should be processed within 10 business days, regardless of the decision status. I am currently speaking with the supervisor and have legal support ready. Please reach out to me promptly to settle this matter, avoiding further escalation. Thank you.

I have noticed multiple unauthorized charges on my account from Wyndham Garden Boise Airport. I stayed at the hotel on the 23rd and checked out on the 24th. I am disputing charges of $30.01, $30, $60, and $90. The hotel is not cooperating and directing me to contact Green, which I believe is your company. These charges are fraudulent attempts to withdraw money from my account for a hotel room deposit. I request a full refund for all charges from both Wyndham Garden Boise Airport and Americas Best Value Inn, as they are owned by the same individuals and have caused me significant trouble. I insist on the refund and urge your company to take action against Wyndham Garden Boise Airport for fraudulent practices.

I am Paula J. Wilke. I received a call from the Washington DC advocate who informed me that my tax refund from the IRS was sent to Green Dot on 2/25/[redacted]. After verifying with Washington, they stated it was sent to a third-party tax preparer's bank, which further sent it to Green Dot. I discovered there are two Green Dot cards associated with my account instead of one, but I am unable to get assistance. My tax refund of $[redacted].50 has been held in the bank for 45 days. I am planning to file a complaint against taxslayer.com. I recently had a medical emergency and I want the issue resolved promptly. Please contact me urgently at [redacted]. I will involve the IRS fraud department if needed and request my tax refund to be sent to my bank account.

I am having trouble verifying my identity and accessing my funds. I urgently need assistance to resolve this issue. Despite trying all available options, I am unable to speak to a live customer service representative. The lack of support from this company is frustrating as I continue to face dead ends. I require immediate help to retrieve my funds and communicate with a real individual rather than being directed in a loop.

I have been waiting for my card for 11 days now, and it still hasn't arrived as promised within 5 to 7 business days. My son's birthday is on Monday, and I have important bills to pay, plus the cost of commuting to work. I'm frustrated because I cannot speak to a customer service representative without my card to verify the last 4 digits. I have over $[redacted] in my account that I urgently need. I hope to receive my card today (Saturday) or by Monday so I can access my funds. This delay is due to disputing two transactions. I request Green Dot to either overnight my new card or allow me to transfer funds to my Venmo account. I am just very upset about this whole situation.

I recently received my Green Dot card and have been attempting to activate it by setting up my account and creating a PIN. After entering my card details, SSN, and date of birth, I was prompted to create a new PIN which I did. However, upon hitting continue, I received an error message stating that the information on record did not match what I entered. Despite multiple attempts, I continue to face this issue and fear that I may be locked out. I urgently need assistance with setting up my PIN and gaining access to my account as I cannot use my card without it. I have exhausted all possible phone numbers for TurboTax and Green Dot, and have been directed back and forth between the two. I would appreciate it if someone could contact me via phone promptly, as I prefer not to share personal information over email for security reasons.

My account has been hacked, and now I have noticed that all the money in the cash back holding account is missing. Someone changed all my login info for the app, and they keep disconnecting the phone call when I ask how this happened. Can someone help me as soon as possible? This situation is alarming, and my account is showing a negative balance. They also accessed my other bank account, so I am closing that too. I cannot afford to lose the money I was saving in the cash back holdings, which is now gone. I need to ensure they do not get a card in my name, which seems to have happened. The number they called from is [redacted], and I have a text message with their false intentions. They seem to be from India, though the phone indicates Vermont. They have stolen my information, and I urgently need assistance. What should I do next? Please contact me by phone instead of email as I am unsure if they still have access to other accounts. My Gmail is compromised, and I am struggling to secure my accounts and passwords. The number to reach me is [redacted]. Please, someone, help me today, this is a serious issue.

I typically receive five direct deposits on my card every week. Recently, I received a large lump sum on this card but am unable to request expedited shipping for my new card because I cannot reach the customer service representatives. I have tried emailing customer service multiple times. It would be helpful if they opened another customer service number or allowed employees to work from home. Currently, I am having difficulty accessing my funds and all options for loading and transferring funds only allow me to add funds. I need to link my bank account to Green Dot. Moreover, I have a Green Dot card that is not compatible with Cash App; only the Unlimited Green Dot card can be linked to Cash App.

I recently received my unlimited card, but noticed that the account number is different. I called Social Security to switch my direct deposit from Direct Express to Green Dot last week. Today, I had to call them again to update the account number for Green Dot. Now, with $28 left on my Direct Express card, I'm uncertain about my SSI money and the COVID-19 stimulus check. I attempted to transfer the remaining balance to my Green Dot card but it seems to have disappeared. I am considering whether I should have stayed with Direct Express or switch everything back. It's frustrating that I am expected to instruct Green Dot on how to resolve this issue. I have never faced any problems in the 8 years I was with Direct Express. Their customer service was always helpful without needing me to provide solutions. Can Green Dot provide me with the necessary assistance?

I am experiencing difficulty logging into both the website and the app due to having different email and phone number information. I have forgotten my password. The reason for my call today is because my Green Dot account is displaying multiple cards, with three different cards that I recognize from previous calls to the automated line. I am aware of 2 cards from [redacted] and 1 from [redacted], but I am unsure about the identity of the third card. I am seeking clarification on whether it is just an additional Green Dot card, possibly obtained through Walmart, or if it is a different TurboTax card. I am solely interested in identifying the third card, as I do not wish to make any changes since my direct deposit is linked to the card I currently possess. Unfortunately, I am unable to access this information online. Any assistance would be greatly appreciated.

I utilized a third party to send my tax refund to TaxSlayer.com. The refund of $[redacted].50 was processed on Feb 25th to another card that I have not received. The money is currently in an account linked to my name and social security number. I am requesting the funds to be transferred to my Wells Fargo bank account or Amscot, not to another green card. Please contact me at [redacted] or email me at [redacted] - Paula Wilke

Hello, I recently bought a Green Dot card, but I encountered an issue with my account. Unfortunately, I made a typo error when registering my card, entering the wrong last digit of my Social Security number. As a result, I am unable to receive my direct deposit. I need assistance from a representative to rectify this minor mistake. Fixing this error will allow me to verify my identity, use my Green Dot account properly, and receive the upcoming direct deposit. Thank you for your help.

I've been attempting to check my balance since yesterday, April 14th, [redacted]. The Green Dot website won't allow me to log in; it keeps logging me out. I also tried using the app on my phone, but it keeps showing "connecting" without actually connecting. When attempting to call the [redacted] number, I encountered silence, followed by a message stating, "we are unable to complete your call at this time, please try again later," before hanging up. I have also reached out through a direct message on Instagram. This issue has persisted since yesterday, and it is crucial for people to have access to their financial information promptly.

Since the beginning of February, I have been unable to access my phone, which is linked to my Green Dot account. I have important deposits coming in, including payroll checks, tax returns, and a stimulus check. Despite numerous attempts to resolve the issue before the COVID-19 pandemic, I have not received a card or been able to provide a CVC or card number. Contacting customer service has been unsuccessful, and now, even reaching them by phone is impossible. I've tried emails, Facebook messages, and even mailed a letter to no avail. It's frustrating not being able to access my own money, and I have provided all necessary information repeatedly. If this continues, I may need to consider taking legal action as a last resort.

Hello, my name is Rudy Hernandez. I filed my taxes with TurboTax and used my Green Dot card, but I did not receive my refund because the IRS took it for other reasons. Today, my stimulus payment was loaded onto my Green Dot card due to the COVID-19 pandemic. Unfortunately, my app is not working, and I have not received the money on my card. I spoke to an IRS representative who mentioned that a letter would be sent to indicate where my money was sent. I provided my Green Dot account number and routing number, but still, there are no funds. Now, when I try to load money onto my card, it says it's not reloadable. I'm unsure why this is happening. Please assist me in resolving this issue as my family and I need the money that is rightfully ours. Thank you, Green Dot, and I await your prompt response. Thank you.

According to IRS.gov, I received my stimulus check on 4-15-[redacted] in one of my two Green Dot (GDOT) accounts that I no longer use. Unfortunately, the account where the check was deposited currently has a security block on it. The website seems to have technical issues, and the mobile app is unstable. When I called their automated system, it confirmed there is still a security block and advised me to address it through Green Dot's online platform. However, the online service is currently unreliable. I can't access my stimulus check until I resolve this security block on the specific Green Dot account. I'm seeking assistance to resolve this issue promptly.

I misplaced my Green Dot card that ended in [redacted] back in August [redacted]. I searched for it for about a month without any luck, so I called Green Dot to block it to prevent any unauthorized use. I now have a new Green Dot card and would like to transfer the block from the old card to the new one. I've been attempting to upload a picture of my ID to Green Dot, but each time I try, I end up getting redirected elsewhere, unable to complete the process. I need assistance in figuring out where to send my ID to Green Dot. The old card had approximately $3,[redacted], and I really need access to those funds, especially with my husband being laid off due to the current situation. Your help in resolving this would be greatly appreciated. Thank you.

My card is showing as invalid. After accumulating $30 in fees, it went negative. The day before my stimulus check was deposited, the card was closed. Green Dot should have been aware of the pending deposit. I urgently need access to my funds to provide for my family, especially since I have been unemployed. I would have paid off the negative balance immediately upon receiving the deposit. Kindly assist me in reopening the card promptly to receive the stimulus deposit. I am willing to pay double the fees and authorize Green Dot to deduct them from the incoming deposit. The closure occurred on Tuesday, and the deposit was made on Wednesday morning. Your quick resolution would be greatly appreciated, as I prefer to remain a customer with your bank.

I recently received two cards in the mail and deposited my payroll from my job to card number 4[redacted] 6[redacted]. Unfortunately, I encountered an issue as the card is now showing as blocked, and my payroll is scheduled for tomorrow. This is my sole account with your company, and I urgently need access to my funds. Despite numerous attempts to reach your support department via the phone number on the card, I am being directed to unblock it online. The second card I received, with the number 4[redacted] 6[redacted], is unnecessary. The website does not offer a way to contact your support team, and the Green Dot app is also not functioning. I urge for immediate resolution, or I will have to escalate this matter further. Thank you.