Green Dot Customer Service Issues

I made a deposit from a friend last Monday, March 30, [redacted], and it hasn't shown up in my account after 5 days. The confirmation number is [redacted]40. This is my first time using Green Dot for a deposit, and I'm disappointed. I need this money urgently to handle family issues due to the COVID-19 crisis. I've tried calling customer service with no luck. I need assistance promptly. Please respond soon. Thank you for addressing this. Sincerely, Karen E. SS# [redacted]-24-[redacted] Birthdate: 11/23/[redacted] Phone number: [redacted]

I recently activated my card, and despite money being deposited a few days ago, I encountered an issue when trying to use online services and the mobile app. The system indicates my card is not yet activated. After a frustrating 2-hour and 20-minute phone call, I was informed that there is a security hold on my card. I urgently need access to my funds, especially for an upcoming car payment. I kindly request to transfer the money to my TurboTax card with GreenDot bank, ideally within the next day. Thank you for your assistance.

On February 2, [redacted], I requested a new Green Dot prepaid card as I couldn't find mine. On February 12, [redacted], my income tax refund of $[redacted].00 was deposited on the prepaid card. Despite not receiving the card, on February 14, [redacted], Green Dot customer service said I had to close the account for a refund as the card was activated. I sent my documents on February 14, [redacted], and was asked to call on February 15, [redacted], to verify my details for a refund. Following up on February 21, [redacted], they requested the documentation again for the refund process. Despite providing it on February 21st, 23rd, and March 6, [redacted], every time I call, I am told it's in the mail and struggle to reach anyone. I emailed [redacted] and [redacted] and called [redacted] without luck. I have confirmation number [redacted]-[redacted]-[redacted] and case number #[redacted]9, both associated with the account takeover/refund process. My refund of $[redacted].42 is the balance I had before losing access to my Green Dot account.

I received an email from Greendot containing numerous customers' private information, including direct deposit names, routing numbers, and account numbers. This breach raises concerns about the security of my own data. I am eager to speak with a representative for clarification and assurance. My name is J. S., and you can reach me at +1 [redacted] or via email at [redacted] I have been attempting to contact Greendot without success, and I urge them to address this issue promptly. If I do not receive a response by Monday, I may need to consider escalating this matter to ensure that others are aware of the security risks involved.

I am having trouble accessing my account to update my email address and phone number. The ones I provided when I registered my card with Green Dot are no longer valid. Despite my efforts online, I cannot find an option to fix this on my own. I have attempted to reach customer service by phone for guidance but have had no success. Can I re-register my card, or is it a one-time-only process? Please advise on any possible solutions promptly, as I am frustrated and considering getting a new card. Having a functional customer service phone number readily available is essential for resolving card-related issues efficiently. If round-the-clock assistance is not provided, the information should be updated accordingly. A reliable support line is crucial for customers dealing with service-related concerns.

I am uncertain of the specific day the monthly fee will be deducted. With the current global situation affecting many in the USA, such as job losses due to stay-at-home orders, I believed Green Dot might consider offering some relief to its customers. Unfortunately, amidst the tragic situation with a rising death toll, Green Dot still debited their monthly fee. I now only have $10.50 left on my card, which I was planning to use to purchase a crucial asthma inhaler – a matter of life or death for me. When I attempted to buy it, I was declined because of Green Dot's untimely fee deduction, leaving me unable to get the medication I urgently need. I am truly disheartened by this situation. While others are waiving fees during this challenging period, Green Dot appears to prioritize profit over empathy, lacking in any compassion or sympathy.

Hello, my father gifted me a Green Dot card for my birthday, but now all the funds have been depleted. I wasn't aware of the monthly fee associated with the card. I made a single purchase assuming the card would deactivate after that, but it didn't. I've attempted to contact customer service multiple times at [redacted] with no success. I've tried accessing the mobile app and the website on both my phone and computer, but I've had no luck resolving the issue. Calling the customer service number just leads me in circles, and I'm still struggling to get through to a representative.

I bought a Green Dot card at Walgreens in Tallahassee. I loaded $62 on it and used it to pay for a hotel room booked through Expedia. When I arrived at the hotel and decided to cancel my reservation, I was assured of a refund. However, the next day I was charged a $7.95 monthly fee, leaving my card with a negative balance of $7.95. I was then informed that my temporary card could no longer be used after just two days. This situation is unfair as I am now out $65 for the refund, the card cost, and the monthly fee for a card I could only use once. The experience feels like a scam, especially considering the long wait time and being disconnected when calling the support line. I urgently request that you reach out to me to resolve this matter promptly and provide some form of compensation. Thank you, Marylou McAlpin.

I am hoping for a call back regarding my issue. I have been attempting to contact Greenbelt but their phone service seems to be down. The situation I am facing should not have occurred, and unfortunately, I am struggling to resolve it. I urgently require access to the funds on my card ending in [redacted] and request that my monthly charges are reinstated. It is frustrating that my card has been unusable for over a month while Green Dot continues to deduct monthly fees. This situation feels unjust. I recently received a new card ending in [redacted], with the assurance that my funds would be transferred there, yet it has been more than a month without any action being taken.

I am appealing to the owners of Greendot to kindly transfer the money from card 4[redacted] 2[redacted] to my other card, 4[redacted] 0[redacted], so I can pay my bills. I would also like the $7.95 monthly charge refunded as I couldn't use the card for over a month. Please contact me if you need clarification. I have been struggling without water and it is essential to have access to my funds. I hope you can understand my situation and resolve this promptly. Thank you.

My card was canceled due to fraud. However, it has been over a week, and I have been informed that it will take another 7 to 10 days to resolve. All my funds were on that card, and I have been unable to access any money since it was canceled. I have been attempting to reach a representative without success to prevent the cancellation and retrieve my funds. The card was from Intuit via TurboTax, unrelated to my tax return, and it is a Green Dot card holding all my finances. I urgently need to speak with a representative to transfer my funds to another debit card or find a solution to access my own money.

I have been trying to reach customer service for weeks without success. I was asked to provide a copy of my ID due to a recent divorce and change of address. I have submitted all requested documents and even emailed but have not received a response. I urgently need my replacement card to access my funds as a single grandfather raising two children. I sent the required information to [redacted] with the subject SF-[redacted]9/update. My old address was [redacted] Crestmont Lane, Atlanta, Georgia [redacted], and my new address is [redacted] Mesa Road, McDonough, Georgia [redacted]. For expedited delivery, I am willing to pay the $15 fee. Please assist me promptly. Thank you.

On January 29, [redacted], my mother, Pamela W., passed on her inactive Green Dot card to Rochelle W. with the intention of receiving my 10-year-old daughter's SSI back pay. This was imperative due to our home being destroyed in a fire in October [redacted]. We relocated from [redacted] Carriage Park Dr. Bldg17 Apt. D, Las Vegas, NV [redacted] in January to Mississippi because of my mother's health concerns. Unfortunately, on March 3, we misplaced the card while residing in a motel. Pamela called customer service requesting a replacement card with a balance of $[redacted] for my daughter's SSI, but faced difficulty recalling the necessary details due to her medical conditions. Despite efforts, we were unable to retrieve the replacement card without the card number or account login. As of April 9, [redacted], $1,[redacted] of my daughter's SSI remains inaccessible as representatives have been indecisive regarding sending a replacement card or returning the funds to Social Security, despite submitting the required identification and updated address. Pamala is currently receiving treatment for COVID-19 in rehab, and our financial situation is dire. I have encountered unhelpful responses from multiple customer service representatives causing distress. If the funds are not released promptly as promised, legal action against Green Dot will be pursued. This issue requires urgent attention. Rochelle Watson, [redacted]

My son tried to have his tax refund deposited on my card, but it was returned to the IRS due to our different last names. My wife and I filed a joint return for it to be deposited on my card, as we share the same last name. However, because I owe back child support, I won't receive the tax refund or the government stimulus check. I'm wondering if my wife and our little boys' stimulus checks can be safely deposited on my card, considering that we all have the same last name.

It has been 6 days, and I am unable to withdraw cash from my Green Dot ATM card. The system shows I have reached my ATM cash limit, which is incorrect since I haven't made any withdrawals. I have been trying to reach out to Green Dot without success. The phone number provided leads to an automated system that doesn't connect me to a live person. My funds are essentially being held captive by Green Dot. I have tried multiple ATMs to no avail. I have called around 20-30 times in the last 6 days to sort this out. It's causing me significant problems not being able to access my own money. Green Dot needs to address this promptly and release my funds. Holding someone's money like this is unacceptable. I expect a resolution soon. Thank you, - K.

I recently had a $50 deposit charged to my card by Ramada Inn. They eventually released the funds, but prior to that, they attempted to withdraw $[redacted] as well. I disputed both transactions, and although they have refunded the $[redacted], the $50 is still pending. My card is showing a security lock, and for the past nine days, I have been attempting to speak with a live person regarding my bank account. I am hoping to receive a prompt response today; please contact me at [redacted]. My name is Jason Reeves. If I do not hear back today, I will consider switching banks. Thank you.

I have been trying to reach out to Green without success. I have called their automated number for six days, but it's frustrating and unhelpful. I can't access my ATM cash because it says I've reached my daily limit, even though I haven't withdrawn any money. Not having access to my funds for six days has caused a lot of financial problems for my family. I expect Green to resolve this issue promptly as it's unacceptable to hold onto my money without a valid reason. I hope they can rectify this situation soon. - Kevin

I am still experiencing issues withdrawing money from the ATM. Green Dot informed me that there is a daily withdrawal limit of $[redacted] and a transaction limit of $3,[redacted]. Despite this, I have not been able to withdraw any money as the ATM claims I have reached my limit, even though I have not made any withdrawals yet. Green Dot's response mentioned my limit is $[redacted], but since I haven't withdrawn any money, this information is incorrect. The situation remains unresolved after six days, with only generic messages from Green Dot. I am frustrated and feel helpless as I wait for a response. I am considering sharing my experience on social media to warn others about this issue. I need a prompt resolution and clarity on how Green Dot plans to rectify this. The discrepancy between declined transactions and the absence of withdrawals in my account is concerning. Hopefully, Green Dot can swiftly address this situation without further delays so I can access my funds.

I am experiencing issues with accessing the money on my card as it keeps getting declined even though the funds are available. I have been attempting to reach customer service for the past six hours without success, as I keep getting automated responses. I urgently need assistance as I have dependents to care for and no way to purchase essentials like food. Please contact me at [redacted] as I do not have an email address. It is crucial that this matter is resolved promptly as I have essential expenses to cover. I am considering switching from the Green Dot card if this matter is not resolved promptly. Please reach out to me as soon as possible to address this pressing issue. Thank you. Paulina Prior

I have been trying to withdraw cash from the ATM for the past six days, but it keeps stating that I am at my withdrawal limit, even though I have not taken out any money from my account. I have attempted to contact customer service multiple times, but I have not received any assistance. I have sent numerous emails but only received a generic response about a $[redacted] daily limit, which is not what I was informed of. This situation has greatly affected my family, and I urgently need this matter to be resolved promptly.