was issued a credit from a merchant the merchant never took the funds out of my account...

GetHuman-hechtsk's customer service issue with Green Dot from March 2020

Help with my Green Dot issue
The issue in GetHuman-hechtsk's own words
was issued a credit from a merchant the merchant never took the funds out of my account, Green Dot is showing the transaction pending, it's been over a week, it will never post, Green Dot will not do anything until it post, merchant stated it won't post because they never withdrew money. I want Green Dot to put my money back into my account right away , I went without any money for a week because of this. And I have email the support team * times and requested a call back and no call back. I want either a call back and yes my money back in my account asap I have missed my car payment and insurance because of this.

GetHuman-hechtsk did not yet indicate what Green Dot should do to make this right.

How GetHuman-hechtsk fixed the problem
I just kept asking for a manager and was persistent until I was able to get thru to one and explain the mix up and didn't budge and I was lucky to have a considerate manager to help.
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Green Dot

Customer service issue
Reported by GetHuman-hechtsk
Mar 21st, 2020 - a year ago
Fixed
GetHuman-hechtsk shared how to fix
Seen by 13 customers so far
Similar issue to 10797 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-hechtsk started working on this issue
Mar 21st, 2020 11:17pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:17pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:18pm
GetHuman-hechtsk shared this issue with friends on Facebook
Mar 21st, 2020 11:19pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:19pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:19pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:19pm
GetHuman-hechtsk shared this issue with your circles on Google+
Mar 21st, 2020 11:20pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:21pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:22pm
GetHuman-hechtsk shared this issue with your circles on Google+
Mar 21st, 2020 11:23pm
GetHuman-hechtsk shared this issue with others over email
Mar 21st, 2020 11:23pm
GetHuman-hechtsk shared this issue with others over email
Mar 21st, 2020 11:23pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:29pm
GetHuman-hechtsk shared this issue with others over email
Mar 21st, 2020 11:29pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 21st, 2020 11:33pm
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 5:21am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 5:21am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 5:21am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 6:55am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 6:57am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 6:57am
GetHuman-hechtsk indicated the issue is not fixed yet.
Mar 22nd, 2020 6:58am
GetHuman-hechtsk confirmed the issue is fixed. Hooray!
Mar 25th, 2020 7:21am

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