Green Dot Customer Service Issues

Complaint: I have a Green Dot Unlimited card and recently received my Social Security back pay earlier than expected, deposited into the Green Dot account. Despite trying to transfer the funds to my bank account to manage my bills, Green Dot customer service informed me that I could only withdraw $3,[redacted] a month, even after explaining the situation and requesting a higher limit. The issue has not been resolved despite multiple attempts to address it with Green Dot representatives. I am disappointed by their lack of flexibility and responsiveness. I have documentation from Green Dot indicating they can transfer funds, but they seem unwilling to cooperate. I have considered filing a formal complaint with the appropriate regulatory authorities. Initially, I wanted to keep the account open with some funds, but now I wish to transfer all my money and close the account due to the unsatisfactory service experience.

To Green Dot Bank, I am reaching out regarding unauthorized charges on my Visa totaling $[redacted].95 and $[redacted].63 on 2/2/[redacted]. After disputing these charges with Green Dot, they claimed to investigate but subsequently declined my dispute and closed the case without resolution. I then contacted Amazon, who conducted an investigation and confirmed the charges were indeed fraudulent. Amazon advised me to request Green Dot to contact them and issue a refund for the fraudulent charges promptly. I believe Green Dot did not thoroughly investigate the charges as they claimed, and their lack of communication with Amazon during the process is concerning. I am requesting Green Dot to promptly refund the disputed amount to my account. Delaying this process will lead me to involve my lawyer and file a complaint with the Banking Commission due to Green Dot's handling of the matter. Moreover, following a recent fraud incident, Green Dot issued me a replacement Visa that I received, but I am unable to activate it despite multiple attempts due to technical difficulties. I expect a prompt resolution and appreciate your immediate attention to these matters. Thank you, Brandi L.

I noticed a charge of nearly $16 on my account. My name is William Clark and my card number is +[redacted]-[redacted][redacted]. I don't use Netflix and I would appreciate it if you could move the money to my connected PayPal account linked to GreenDot for convenience when issuing a new card. I had $13 coming from PayPal that needs to be reversed. Could you please process that before blocking my card? I believe this charge is fraudulent as I wouldn't have Netflix. I need this resolved promptly as I have bills to pay. Thank you for your assistance, I look forward to resolving this promptly. My contact number is [redacted] if needed for further assistance. Thank you. WC

When setting up my Green Dot account, the platform mistakenly recorded the wrong birthdate, making my card unusable. During my conversation with Representative Ron (Dubai Rep #[redacted]), I was informed that Green Dot lacks procedures to correct birthdate errors. Ron suggested guessing a date between 1 and 30 to attempt to activate the card. Despite my request, Ron declined multiple times to escalate the matter to a supervisor. Frustrated by Ron's unprofessional conduct and Green Dot's encouragement to customers to provide incorrect information, I decided to close my account. I am now planning to file complaints with the Better Business Bureau and the Commissioner of Banks regarding this issue. Due to Green Dot's mistake and the unhelpful support from their representatives, I am facing delays in receiving my tax returns. I no longer wish to bank with a company that demonstrates deceptive practices and fails to provide appropriate channels for reporting complaints.

When I signed up with Green Dot, I received an account and routing number which I shared with my employer. However, upon receiving my Green Dot card, I discovered that I had a different account number. Unfortunately, my employer had already deposited my check using the initial account number. Despite providing Green Dot with the trace number from my employer, they claim I never shared that information. I urgently need Green Dot to allocate the funds to my correct account as I am depending on that money.

I would like to speak to a customer representative at Green Dot card immediately. I loaded $20 onto my Green Dot Cash Back Debit Visa card with the card number [redacted], expiration date 01/22, three-digit code [redacted], and pin number [redacted]. I intended to pay my phone bill at Cricket Wireless, but the card was declined. I request that Green Dot resolves this issue promptly, refunds my money, or I will escalate this matter to the Better Business Bureau and inform my friends, family, and online community via Google. Your immediate attention to this matter would be greatly appreciated. Thank you. Sincerely, RF

I am writing to report an issue with my GreenDot card. It was mistakenly sent to 89 Ike Williams Road, Gay, Georgia, [redacted], and unfortunately, my soon-to-be ex-husband, who is my current husband, has taken possession of the card. He has been using it by keeping my confirmation number. My name is Stacy Houston, and I am currently staying with Lucy Lane Gardiner. We have been attempting to contact customer service for two hours without success. I urge you to contact me on Monday as tomorrow is Sunday. I hold you responsible for my account and the misuse of my card. I have sent all the necessary information to verify my identity. Please address this matter promptly. Thank you.

I received my Green Dot replacement card last Tuesday, 03/10/[redacted]. I have been unable to activate it because the website has been experiencing technical issues. The mobile app redirects me to the website, which only adds to my frustration. Despite exchanging emails with Green Dot support, the problem persists. Oddly enough, I can log into my other Green Dot card account without any trouble, indicating that the issue lies specifically with this replacement card. I am hopeful that Green Dot can promptly remove the security block from my new card, as this inconvenience has extended into the second week. I am looking for a swift resolution. Case Number: [redacted]8

I encountered an issue at a Chase Bank ATM while attempting to withdraw $[redacted]. Although the amount was debited from my account, the cash was not dispensed. I was informed that it would take ten days to resolve. Initially, Green Dot provided a $[redacted] provisional credit, but it was promptly reversed. According to a Green Dot representative, Chase acknowledged their error and assured reimbursement of $[redacted] by 3/16/[redacted]; however, as of 5:53 AM on March 17th, my account remains empty. I am distressed by the lack of resolution from the bank and the constant confusion in handling my case. I hope for a swift and final resolution. The final four digits of my debit card are [redacted].

In February, I applied for a Rush Card Live and got an email from Green Dot on February 28th confirming that my card was sent and should arrive in 5-7 days. I've set up direct deposit, and my payment shows it was deposited tonight. Yet, without my card, I can't set up online access or reach customer service. I tried calling earlier but was on hold for 2 hours and 10 minutes and then got disconnected. Rush Card online support mentioned they don't handle new accounts and directed me to Green Dot. Feeling frustrated that I'm stuck with no access to my money. This situation is stressful, especially during COVID-19, with three kids at home to feed and no funds due to this issue.

I have been using a Green Dot card with a balance of $[redacted] for a while now. However, when I tried to use it to pay for my motel stay 3 days ago, I found out the card had been locked without any valid reason given. I urgently need access to my funds as I am facing eviction today. Despite trying to contact customer service through email and phone, I have not been able to reach anyone who can help me unlock my card. This situation is causing me a lot of distress, and if the issue is not resolved soon, I will have nowhere to stay. I am disappointed with this experience and will not be using Green Dot services in the future.

I am a Chime customer, and I recently loaded $[redacted].00 onto my card. However, Chime suspended my account due to this load. After verifying the information and my identity, Chime directed me to contact greendot.com. Unfortunately, Green Dot does not have my account or card information, as Chime does. I am unable to get my account released until Green Dot releases my funds, but I am unable to reach them because I do not have a traditional card with them. Chime mentioned they will reactivate my account once Green Dot confirms the transaction. I have been stuck in this situation since Feb 14th, and it does not seem fair that I am facing this issue when I don't have a direct relationship with Green Dot. Who should I contact at Green Dot to resolve this matter? Shouldn't Chime be making this call since they are the ones doing business with Green Dot?

I utilized TurboTax for my taxes this year and selected an Intuit Turbo Visa Debit Card for my refund. Despite the funds appearing in my Turbo Card account, the physical card never arrived via USPS as expected within 7-10 business days. I've initiated a replacement card request due to this issue. Although I received email updates mentioning my card was at the local post office, it has not been delivered. After checking with the post office, they have no information on the card's whereabouts. I am currently on hold with two different phone numbers seeking to speak with a live agent. I am urgently requesting GreenDot to expedite shipping via FedEx or UPS at no extra cost to ensure I receive my card by the end of the week. This situation must be resolved promptly.

I have noticed multiple unauthorized charges on my account that I did not make. I have tried to dispute them online since I have attempted to call customer service five times and waited on hold for over two hours each time without speaking to a live person. I am frustrated as I trusted your company with my money, only to be let down. It seems like something happened with my account, resulting in a significant amount of my money being taken. I kindly request a prompt response to address this issue as soon as possible. Thank you.

Hello, my name is Kevin Turner. Recently returning from vacation, I discovered my roommate has taken my Green Dot card ending in [redacted] and made unauthorized transactions totaling around $98.01. I was unaware of any funds on my PayPal account linked to the card. I am planning to file a police report for this matter as well as other stolen items. It seems my roommate may have requested a new card, as I now have a card ending in [redacted] and [redacted] that I did not authorize. There appears to be fraudulent activity, and I am willing to provide her full name if needed. Please contact me at +[redacted]1 or [redacted] regarding this issue. Thank you.

I registered my Green Dot prepaid debit card online, providing personal information. The card was sent to me without consent, and after using it for a successful purchase, I encountered an issue with a pending charge that was later canceled but not refunded. Despite being informed it would take up to 14 days to see the credit back, the transaction vanished, and my account was not reimbursed. This experience has been frustrating, and the lack of resolution, along with unfulfilled promises like the live chat feature, has led me to feel that my money was mishandled. I plan to involve the authorities to investigate this matter further.

Hello, my name is Alexis Jaramillo. I have been trying to reach someone since the 11th regarding my dispute. The funds were deposited on March 9th and then taken back on the same day due to missing information. I have emailed the necessary details three times and called every day, but I have been disconnected twice. This situation is causing me a lot of stress as my job is affected by the current situation, and I urgently need the money to buy more food for my children. Your assistance in resolving this matter would be greatly appreciated.

I received a credit from a merchant, but they never deducted the funds from my account. Green Dot shows the transaction as pending for over a week now. The merchant confirms they didn't take the money, so Green Dot won't act until it's posted. I've been without access to my money for a week. I emailed support three times and asked for a call back, but received no response. I urgently need my funds back in my account. This situation caused me to miss my car payment and insurance.

I am experiencing an issue I need to address. Someone named G.C. used my Green Dot card without permission to send $50 on Cash App and book a hotel room for $[redacted]. I am seeking assistance in refunding the unauthorized transactions. I am hesitant to involve the police and simply want my money returned. Thank you.

I am extremely dissatisfied as I have not received my rightful government funds due to issues with Walmart and Green Dot. Funds are missing from my joint account ending in [redacted], held by myself, Jamal L. Speed, and my wife Lakeshia R. Brewer. Despite our efforts, we are unable to access these funds. I refuse to compromise my rights to my federal tax refund. I suspect there is an unclaimed funds account that innocent account holders are unaware of. The hidden practices within Green Dot Bank present a significant problem for unsuspecting clients. I expect to be treated with the respect and professionalism I deserve. Thank you, Mr. Speed Contact Number: [redacted] Email: [redacted]