Green Dot Customer Service Issues

Archive 75

The following are issues that customers reported to GetHuman about Green Dot customer service, archive #75. It includes a selection of 20 issue(s) reported February 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing difficulty unblocking my Intuit debit card issued by Greendot. Intuit has placed a block on it, making it impossible for me to activate my permanent card despite providing all requested documentation, including a copy of my driver's license. Several transactions, particularly involving PayPal, have presented challenges due to PayPal's lack of cooperation in providing necessary verification documentation. As a result, my funds are inaccessible on the Intuit Turbo card. This situation has also hindered my ability to activate the new card. I seek assistance as a Green Dot cardholder. Thank you.
Reported by GetHuman-falynlu on Friday, February 14, 2020 1:54 PM
I wasn't finished; your advice on Green Dot's address update is incorrect and outdated. There are no words or links available to do it through the app, which is extremely frustrating. Going to greendot.com doesn't provide any option either. Support is only available through chat in the app at this time. It seems like someone inexperienced redesigned their site, causing numerous issues. While you can change your email and phone in the app, changing the address becomes an ordeal. Ordering checks is limited to their selection, at a higher cost compared to other options. On the positive side, they now offer unlimited cash back, early payments, and competitive interest rates. However, the inability to change the address directly through the app is nonsensical. It's a significant inconvenience, especially for individuals who frequently change residences. This limitation might put important matters at risk due to delays in obtaining necessary checks. Address updates should be made simple and accessible, considering the current norm of frequent relocations. Can anyone provide a solution for quickly and easily updating our addresses with Green Dot? Thank you!
Reported by GetHuman-thesurfi on Friday, February 14, 2020 8:57 PM
I have forgotten some details of my password after receiving my new card. When I try to reset it, the system asks for my SSN, card number, and CVC, but I haven't registered the card yet, so my information is not in the system. Even though I linked my email, I haven't received a password reset link. It's frustrating not having easy access to resetting my password for an online bank. The automated customer service line adds to the hassle. I would appreciate some guidance on how to resolve this issue. This process seems overly complicated for a simple password change.
Reported by GetHuman4361871 on Friday, February 14, 2020 11:39 PM
I got my Intuit Turbo Card today and tried to activate it, but a technical issue popped up. After calling customer service, I found out my new card is locked. The automated system asked me to upload a photo of my ID at GreenDot.com/documentupload. However, I am unable to proceed as the continue button is not responsive when I enter my card number. I've attempted this 4-5 times without success. How can I send the ID photo to unlock my card for use?
Reported by GetHuman4361892 on Friday, February 14, 2020 11:43 PM
I requested a replacement card on January 31st. Subsequently, I opened a new account with Green Dot on February 6th. They issued the new account card on the 11th and assured me that the replacement card would arrive by the 18th. Today is the 18th, and I still have not received the card. I currently have active funds in my account that I cannot access without my replacement card. This situation has caused me to fall behind on rent and other bills, and my landlord is threatening eviction. Green Dot's solution is to expedite a new card, but I find this unfair after nearly a month of waiting for a replacement. I encountered numerous problems with representatives giving conflicting information, and I feel the process has been unprofessional and unjust. I hope for better procedures in case others face similar issues in the future.
Reported by GetHuman4374317 on Wednesday, February 19, 2020 12:35 AM
I am experiencing difficulties accessing over $[redacted] of funds as my new Green Dot card has not arrived in the mail after a month and a half. My paychecks have not been accessible due to my account closure from fraudulent activities. A replacement card was scheduled to be expedited over 3 1/2 weeks ago to 14 Edward Court, Newark DE [redacted]. My contact number is [redacted], and my name is Nicholas P. Unfortunately, I do not have the canceled card number as it was destroyed. This situation is urgent as all my funds are in this account, and my family's financial obligations depend on it. I urgently need the new card to be delivered overnight to address this ongoing issue.
Reported by GetHuman4377140 on Wednesday, February 19, 2020 8:35 PM
I urgently require assistance to speak to a representative. My card needs to be expedited for overnight delivery. It has been almost two months, and I have not yet received my card where my paychecks are deposited. Without access to my last four paychecks totaling over $[redacted], I am facing financial difficulties. The previous card was canceled due to fraud, and I no longer have it for automated system verification. My present situation jeopardizes my housing, utilities, and childcare payments. Please help resolve this issue promptly. My name is Nicholas P., email: [redacted], phone: [redacted]. Your immediate help is greatly appreciated.
Reported by GetHuman4377140 on Wednesday, February 19, 2020 8:50 PM
Last Friday, we were unable to use our card, which lead to it being put on hold for a new one on Saturday. However, we faced a challenge when trying to activate the new card upon its arrival Thursday. Despite multiple attempts online and through the phone, technical issues prevented us from registering it successfully. Customer service tried to assist by submitting a ticket, but the situation has left us without access to our funds for over a week. This has caused immense distress as we are unable to purchase essential items like gas and groceries for work. We are disappointed and frustrated with the lack of resolution after being loyal customers for 12 years. It is urgent that we are able to speak with a representative promptly to address this matter and gain access to our funds.
Reported by GetHuman-melanisu on Thursday, February 20, 2020 5:08 PM
I recently noticed Uber gift card charges on my statement and contacted Uber. They informed me that many cards had been compromised. I tried to report the unauthorized transactions, and although I successfully did it for one recently acquired card, there was another card with over $[redacted] charged that I couldn't file a complaint for. I haven't heard back about the second card yet, and I suspect there may be more affected. I am struggling financially and need assistance to prevent further unauthorized charges on my accounts. Despite Uber reimbursing some funds, there are still numerous questionable charges, especially internationally. Dealing with customer service has been frustrating and time-consuming, as I am not very tech-savvy and believe scammers take advantage of this. The situation has caused me great distress as the fraudulent activities continue.
Reported by GetHuman4393099 on Monday, February 24, 2020 10:01 PM
I have been on hold with customer service since 2:00 pm, and it is now after 6:30 pm without any response. My card was supposed to arrive at my house by 2/19/[redacted], but it is now 2/25/[redacted], and still, my card has not arrived. This is the second time my card has not been delivered as promised via regular mail. I urgently need my card to be sent to me using an alternative method like FedEx Express Delivery Overnight with fees waived. I cannot keep canceling and waiting for a card that never arrives. I have been waiting for weeks, and this is completely unacceptable. I have important expenses to cover and cannot access my funds. A supervisor needs to address this matter promptly. I request a tracking number for the overnight delivery to ensure the card's safe arrival. I am currently on hold in Indianapolis, Indiana. My address is [redacted] 1/2 N Tuxedo Street, Indianapolis, Indiana [redacted]. My name is R. Lewis. Is it possible to transfer funds to a Green Dot card? If not, please expedite the overnight delivery. I urgently need assistance.
Reported by GetHuman-rashaan_ on Tuesday, February 25, 2020 11:49 PM
I added funds to my Green Dot card yesterday twice. The first deposit was $[redacted].00 with a $4.95 fee. The second deposit on the same day was $20.00 with another $4.95 fee. However, my total deposit of $[redacted].00 has not been fully credited to my card. Currently, only $98.00 is showing on my card, which is incorrect. I urgently need this matter resolved as I made these deposits specifically for an important business transaction. I added the funds at Walgreens located at [redacted] Ridge Road in Lansing, IL. I have spent countless hours on the phone with customer service without any resolution. The inability to reach anyone or being disconnected due to high call volumes is unacceptable. I need this fixed immediately as my business contract is at risk. If I lose this contract, I may seek compensation for my losses. I appreciate a prompt response to this issue.
Reported by GetHuman-erneice on Thursday, February 27, 2020 2:21 PM
I received information requesting me to register my card, which I did. However, I then received another email asking me to register the card again, resulting in two separate accounts being created. Unfortunately, my income tax refund was deposited into an account for which I don't have the corresponding card as it was never sent to me. I urgently need to have the correct card sent to me for the account holding my refund, or have the funds transferred to a functioning card. This issue is critical and requires immediate resolution. Thank you.
Reported by GetHuman-noeyzma on Thursday, February 27, 2020 6:40 PM
My [redacted] tax return was returned to the IRS even after confirming with them that all the information was accurate. They advised us to reach out to Green Dot as there may have been an error on their end. My husband and I filed jointly, opting to deposit the refund into my account under my maiden name. Despite meeting IRS criteria for joint returns, the deposit was still returned. We have been experiencing dropped calls and long wait times with no answers. We need guidance on who to contact urgently. If this is not resolved promptly, we will be seeking legal action with our attorney.
Reported by GetHuman-moromr on Thursday, February 27, 2020 7:53 PM
There appears to be an error with my social security account number. The routing number provided is correct, but my account number is missing a digit. Social security needs to confirm my account number to ensure my direct deposit isn't lost. I have contacted Green Dot to verify my account number swiftly for my pending deposit. Please text me at [redacted] to verify my $[redacted].00 pending deposit for March. Thank you.
Reported by GetHuman4404948 on Friday, February 28, 2020 12:15 AM
On February 8th, I reported my lost card ending in [redacted] and requested a replacement. Despite being told it would arrive within 5 to 7 business days, the new card never came. When I contacted Green Dot again, they promised to send it once more, but the timeframe was too long for me as I needed to pay bills. They offered to expedite it for $15, but charged me $25 and it still didn't arrive. Fedex had no record of my package when I inquired. Therefore, I ask for either a refund of the expedited fee or next day delivery. My direct deposit was loaded onto the card on February 19th, totaling $[redacted], which I urgently require. Please get in touch with me at [redacted] or [redacted], or email me at [redacted] Additionally, I need assistance with retrieving my username and password since I was advised to use the account associated with the card ending in [redacted], which I don't recall. Kindly send the details to my email address. Thank you.
Reported by GetHuman4407369 on Friday, February 28, 2020 7:47 PM
On 2/12, I initiated a dispute for a questionable ATM transaction that occurred while I was at work. The fraudulent purchase of $[redacted] was made by someone who not only duplicated my card but also engaged in similar deceitful activities with other cards. Despite providing all necessary documentation and filing a police report, my claim was denied without any reimbursement. Spending a significant amount of time on hold, enduring rudeness from representatives, and being misdirected to different departments only added to my frustration. The suggestion to contact Cardtronics, the ATM provider, for a refund seems unreasonable, considering the money was withdrawn fraudulently. My experience with Green Dot has been disappointing, and I will be cautious about using their services in the future.
Reported by GetHuman4408292 on Friday, February 28, 2020 10:54 PM
Case Number: [redacted]3 Hello, my name is William Burr. I recently experienced unauthorized charges on my Walmart/Greendot debit card due to credit card fraud. I have initiated a dispute for these charges under Case Number: [redacted]3. I am concerned as I have not received any updates regarding the status of the dispute. My card has been cancelled, and while there is still money in the account, I am unable to access it. I rely on this account for my weekly paychecks through direct deposit from my employer, and I had to pay $15 to expedite a new card. Despite my efforts to contact Walmart and Greendot, I have been unable to speak to anyone regarding my dispute or the status of my new card. It is crucial for me to receive this information promptly as my next paycheck is due soon. I appreciate your urgent attention to this matter and request that you provide me with an update on my dispute and the status of the new card. I authorized the expedited shipping for $15. Please contact me via phone or email using the information provided. Your prompt assistance in resolving this issue is greatly appreciated. Thank you, William Burr [redacted] County Farm Rd #[redacted] Dover, NH [redacted] [redacted]
Reported by GetHuman4408986 on Saturday, February 29, 2020 4:26 AM
I contacted and discontinued my Green Dot card last month. The representative assured me that my account was closed. I am unable to log in or access my account online or through the phone, as it keeps showing as invalid. Surprisingly, when I checked, the funds for my auto insurance were deducted from the Green Dot account I closed. I am concerned about whether my account is truly closed and if I will be accountable for the unauthorized deduction. The deduction would have put my account in a negative balance. The lack of access to customer service is frustrating, as the automated system disconnects my calls. This needs to be addressed promptly.
Reported by GetHuman-irazrra on Wednesday, March 4, 2020 1:57 AM
Complaint I was informed that my SSDI back pay would be deposited within 3-4 weeks. On Feb. 21, the funds were deposited into my Green Dot prepaid card account. Despite requesting a transfer to my bank account, Green Dot limited it to $3,[redacted] a month. I spoke with a supervisor on Feb. 28 and followed up on Mar. 3, but the issue remains unresolved. I urgently need access to my funds to cover expenses after years of disability and unemployment. Green Dot's reluctance to transfer my money is frustrating, as I provided all necessary details and documents. Their inconsistent policies are causing hardship, and I seek a resolution promptly.
Reported by GetHuman4426873 on Thursday, March 5, 2020 10:53 AM
Complaint I am a Green Dot Unlimited cardholder and feel that the "Unlimited" part of the card's name represents the endless difficulties one can face with it. After being approved for SSDI on Feb. 12, with the expectation of receiving back pay within 3-4 weeks, I was surprised when the funds arrived in my Green Dot account on Feb. 21. Attempting to transfer the majority of the money to my bank account to manage living expenses due to being out of work and disabled, I encountered resistance. Despite contacting Green Dot multiple times and even requesting a supervisor call back, I was informed I could only withdraw $3,[redacted] per month, which was not sufficient. The lack of flexibility and the seeming reluctance to assist customers efficiently is concerning. I have taken steps to address this issue by escalating a complaint to government consumer services for further investigation.
Reported by GetHuman4426873 on Thursday, March 5, 2020 11:05 AM

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