I need to register my card and I don’t have an account. The website kicks me backwards...

GetHuman3853997's Can't Access Funds issue with Green Dot from October 2019

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The issue in GetHuman3853997's own words
I need to register my card and I don’t have an account. The website kicks me backwards to the registration page when I get to create an I’d. This is unacceptable. I was using this card to be able to be safe in a hotel and now because of this I have to sleep in my car. I can’t get a hold of a live person and it’s now been * days. If I don’t get a response today I promise to contact my lawyer to get my own money. I have called and each foreigner that I speak to connects me to the registration number instead of helping me through it. I need a number or I also promise to contact the cco over this as well for such awful customer service. As soon as I get my money I will never use your awful service again. Asap please, disappointed human being, *C*****@***.com or please call me asap so I can access my OWN money. ********** with a direct person please. This has been the worst prepaid card that I have ever had to deal with. Oh and by the way when a person is not able to access their own money on one of your cards don’t send them offers for an extra ** dollars to sign up when your website isn’t working and they can’t even get to their own funds. This is why people believe you are a hoax.

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Green Dot

Can't Access Funds issue
Reported by GetHuman3853997
Oct 30th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 81754 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman3853997 started working on this issue
Oct 30th, 2019 2:41pm
GetHuman3853997 indicated the issue is not fixed yet.
Oct 31st, 2019 12:51am
GetHuman3853997 indicated the issue is not fixed yet.
Oct 31st, 2019 12:53am