Green Dot Customer Service Issues

I loaded my Green Dot card 8 hours ago to pay my auto insurance but it keeps getting rejected when I try to pay Safe Auto over the phone. I've been trying all day to resolve this issue with no help at all. The automated voice on Green Dot says my funds are loaded but I can only make store purchases. I am very upset that I can't pay my bill as expected after paying for this service. I've spent my whole day off trying to make this payment, and I am beyond frustrated with the lack of assistance from Green Dot. I need to make this payment urgently, but the card is not cooperating. This situation has been a waste of my time and money. I just want my card to work properly so I can pay my bill and move on. I demand that this issue be fixed immediately. My name is M. Hoffman, and my email is [redacted]

In January [redacted], a "trusted" family friend assisted in filing my taxes using TurboTax. However, without my consent, she had the prepaid Green Dot card sent to her address instead of mine, where I no longer reside. She took my entire tax refund. Despite providing my ID, a bill with my correct address, and sending a letter to dispute the situation, Green Dot has not responded. I have tried to explain to Green Dot representatives that the address and number on file are incorrect and not mine. The unresolved issue involves a $5,[redacted] refund, which I have not received due to unauthorized transactions on the card. I am seeking a prompt resolution to this matter.

I successfully verified my identity and received a verification code at my email address [redacted] However, I am unable to receive text messages on my cell phone ending in [redacted]. I rely on my email for communication. Can you please resend the final verification code to my email? I am a loyal Green Dot member with Social Security benefits as my primary income. I am unable to afford additional expenses, and I only have information for my new card but not the old one. Could you contact me through my landline at [redacted]? I would appreciate speaking with a live representative for assistance.

I added $50 cash to my Green Dot card at Smith's Grocery store. At checkout, I received one receipt for all my purchases, including the $50 cash I loaded onto the card. When I tried to use the Green Dot card for an online payment later, it was declined. I then tried to log in to the Green Dot App, but it kept saying my login information was wrong. I reached out to Smith's Grocery store, suspecting an error during the reload at the register. Unfortunately, I lost the receipt from the reload that took place about a month ago. I want to either get a refund of the $50 I loaded or regain access to the money on my Green Dot card. I can provide the card numbers if needed. Please contact me at [redacted] or [redacted].

I purchased a Walmart prepaid MasterCard and have been attempting to activate it since last night without success. Every time I enter the card number, it says it is invalid. The card number is 5[redacted] 3[redacted] with an expiration date of 09/22 and CCV [redacted]. The card should have $[redacted] on it. The Walmart receipt reference number is [redacted]60. I needed to pay my phone bill urgently, and this situation is causing me a lot of inconvenience. I have tried activating the card both online and by phone, but I cannot reach a live representative, which is very frustrating. I would greatly appreciate it if a different card could be mailed to me or if a virtual card could be provided. I am unable to afford losing $[redacted] and not being able to pay my phone bill. Your assistance would be much appreciated.

I am extremely disappointed with the Green Dot MoneyPak card I bought on 08-24-[redacted] for $[redacted].00. I bought the card to load my mother's H&R Block Emerald Prepaid MasterCard but encountered issues trying to do so online as per Green Dot's instructions. Despite uploading my mother's driver's license for ID verification, the process failed. I have requested a $[redacted].00 refund through the Green Dot website, but have not received any confirmation. Frustrated, I loaded the funds at a local 7-Eleven instead. This experience has left me angry and dissatisfied with Green Dot, and I doubt I will use their services again. I am eagerly awaiting the $[redacted].00 refund from this unfortunate transaction.

I have been patiently waiting for my refund from listings done in June or July, totaling $[redacted] from my card ending in [redacted]. It was supposed to be refunded within two weeks, but it has been over a month. Additionally, I am now in a negative balance of $64 after stashing $25 from My Vault. My vault balance should be $[redacted], not $[redacted]. I have not made any purchases to result in a negative balance. I need this situation resolved promptly as I am in need of my funds. Please reach out to me at [redacted]. I used to enjoy using GreenDot card, but this experience has left me considering switching to a different service. I have been a loyal customer for almost a year and this is the first time I have faced such an issue. Kindly assist me in resolving this matter as I am currently in a difficult financial situation. Thank you and have a great day.

I am Christina M., and I have been patiently waiting for my refund from listings completed in June or July. The refund of $[redacted] was supposed to be processed within two weeks, but it has been over a month now. In addition, I realized I was unexpectedly in the negative after withdrawing $25 from my Vault. Currently, my Vault shows $[redacted] instead of the expected $[redacted]. This has put me in a tough spot financially, as I should have a total of $[redacted] once the $[redacted] is refunded. The unexpected negative balance has left me unable to access my funds, causing distress. I urge for prompt assistance in rectifying this issue as soon as possible. Thank you for your attention to this matter and I hope for a swift resolution.

I have recently received an invitation to apply for the Go Bank Uber Debit Card for drivers. Following the instructions, I attempted to activate the card by logging into my Uber account. However, upon reaching the activation section, despite pressing "Send Activation Email" multiple times, I did not receive any emails. I have confirmed that my email is correct, and as a Gold Status driver, I am eager to access the associated benefits. I also tried to seek assistance through the Go Bank Mobile App, but encountered issues with invalid information leading to disconnections. This situation has been quite frustrating.

I'm trying to determine if the card I used with your company is still active. I need to confirm if the last four digits of the card end in [redacted]. I'm expecting a refund from Amazon, which hasn't appeared in my bank account. The only other card I had when making this purchase was with your company. I need to know if the card associated with my account ending in [redacted] is still valid. The refund I'm waiting for is $[redacted] from a transaction about a year ago. If the refund was sent to the card ending in [redacted] associated with your company, then I would need a check for that amount. I've tried contacting customer service by phone, but there is no option to speak to a representative. I need to speak with a real person to resolve this matter promptly. Thank you.

I purchased a card last night and loaded it with money. When I attempted to register it over the phone, I received a message instructing me to use a link sent to my phone for registration. After following the link and completing the process, I repeatedly encountered an error saying that my card could not be validated and to try again later. This issue persisted despite multiple attempts on both the website and the app. I am struggling to get in touch with a customer service representative as the automated system cannot locate my information. I have been attempting to resolve this for the past four hours. I am eager to speak with a live representative who can effectively communicate with me and assist in resolving this frustrating situation.

I have been attempting to withdraw my funds from Greendot for over a week. My card was stolen, and I need the money transferred to my Mom's Greendot card. Despite waiting for over 48 hours for a supervisor to contact me, I have not received a call. I have engaged in multiple chats where I encounter excuses and then get disconnected every time I log in. Although I can access my account, I am unable to transfer my money. I had to miss a flight today to another state for my Father's surgery, and Greendot's delays have left me without access to funds for two days, even preventing me from buying food. I am considering legal action because I am tired of repeating my situation with no solution in sight. I am frustrated by the lack of progress and unhelpful responses, with even a Greendot representative failing to provide me with a reference number as requested. Greendot will not profit from my money moving forward. I urgently need to transfer MY funds to my Mom's card as I have a flight to catch.

I bought a visa prepaid debit card for $[redacted].00 on 8/22/19 from a Dollar General, with a $1.95 fee. Two days later, a $7.95 monthly service fee was deducted, leaving a balance of $[redacted].05. I tried to use the card online for an auto part purchase, but it was declined. Even when swiping or manually entering the card details, it did not work. When contacting customer service with the card number and code, it said "invalid," but using my SS# showed the balance. Despite multiple calls to customer service, I received no assistance. I am now asking for the current balance to be refunded via check to avoid further fees and deductions.

My name is Amy Pohubka, and I am experiencing issues with a Green Dot/Walmart card that I froze because of invalid MoneyPak problems. Despite the frozen card, monthly service charges are still being deducted, leaving me with a balance of $79.60 out of the original $[redacted].99. As a struggling single mother, this situation is financially burdensome. I have attempted to access my funds or have the card unfrozen to transfer the money elsewhere, but have faced difficulties reaching support staff who can assist me effectively. I am dissatisfied with the lack of resolution after months of trying. The situation is frustrating, and I am determined to have my funds returned, the card unfrozen, or the balance mailed to me. Please address this promptly. Thank you. Amy Pohubka

I have a Green Dot card where my Social Security funds were deposited on August 29, [redacted]. I was unable to activate my card because I didn't receive the text from them, resulting in a block on my card. Despite contacting customer service at [redacted] and attempting online chats on September 3 and 4, where they promised a supervisor would call me in 24 hours, I have yet to hear from anyone. It is now September 5, and I am still locked out of my account, unable to access my money for gas and bills. My name is Randy E., my account number is 4[redacted] 3[redacted], and my phone number is [redacted]. I urgently need a supervisor or someone from the company to contact me to resolve this issue promptly as I am very frustrated with the lack of assistance and access to my funds.

I regret not being aware of the issues others faced before loading money onto this card. I assumed that since Walmart carries their products, they were reliable. A $39.95 charge from an unknown website, along with a $9.95 charge and additional $1.25 fees, appeared right after my direct deposit. Upon contacting Greendot, they took note of the $39.95 dispute, mentioning that they could address only one issue at a time. They assured me it would be credited by the 15th. However, a new $39.95 charge from a different website emerged a few days later, despite a fresh direct deposit into the account. When I called Greendot again, the representative claimed they couldn't find my previous dispute and suggested I contact my employer. This is distressing as I rely on my paycheck for rent, and the cumulative unauthorized charges are nearly $[redacted]. Feeling overwhelmed and unsure of what steps to take next.

I recently started a new job and arranged for my direct deposit to go to a Green Dot account. However, I never received the card for this account. Whenever I try to contact them by phone, they hang up because I cannot enter a card number. I've sent numerous emails and only received one response saying they removed a block from my account to use my card – which I never received. Even the live chat has been unhelpful. I'm becoming frustrated as it's been over 3 months, and I rely on my hard-earned money. I just want access to my funds. The account number is [redacted]29, routing number is [redacted]20. The deposit was made by Hairmasters Payroll for Shawna Murray at [redacted] Cherokee Road, Bend, Oregon, [redacted].

I bought a $25 prepaid Visa Green Dot card from Dollar General. When trying to activate it, I'm directed to the website or app for registration, which leads me to sign up for a Green Dot cash back debit card, not the prepaid one I purchased. Contacting Green Dot customer service only gets me to a live chat that disconnects before resolving the problem. No one has activated the Dollar General card I bought.

Hello, my name is Pami Finkle. I made my IRS tax payment using a Green Dot card, but my card was stolen. I only have the routing number and account number of the card. Unfortunately, the address associated with the card is no longer current. The IRS provided me with the account details, and I need a new card sent to me using the following information: Routing Number: [redacted]20, Account Number: [redacted]13, Name on Account: Pami Finkle. Any assistance would be greatly appreciated.

I need assistance with activating my card. When I received my card, my phone number was [redacted], but it is now [redacted]. This discrepancy is preventing me from activating my card. I have been attempting to resolve this issue for the past three days. Every time I call the provided number, I am unable to speak with a live representative and the automated system either disconnects me with a thank you or instructs me to activate my card, which I cannot do due to the outdated phone number associated with it. I apologize if I come across as impatient, but I have been diligently trying to address this matter for the past three days.