This card was given to me as a gift card yet when I tried to use it didn't work and you...

GetHuman-janfia's Can't Access Funds issue with Green Dot from August 2019

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The issue in GetHuman-janfia's own words
Trying to use the debit card with the money placed on it from a friend. ... This card was given to me as a gift card yet when I tried to use it didn't work and you are wanting a lot of personal information which I will not provide. There is money on this card, I will not want to reuse it so how do I get the money off this card?
Someone gave this to me as a gift, with money placed on it and I can't access the money.
Give me access to the money put on this card by a friend that was given to me as a gift to me.
My friend used this trusting your company.
Tried following the instructions on the card, then the instructions on your recorded voice mail, then followed the instructions of your customer service rep with whom I had a "chat" and none of it works. This seems like a scam.
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Green Dot

Debit card - was given to me as a gift and I can't use it. You require a lot of personal information which I am not comfortable providing. How do I activate this card so I can use the money on it.
Can't Access Funds issue
Reported by GetHuman-janfia
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 75091 others
0 customers following this

Timeline

GetHuman-janfia started working on this issue
Aug 2nd, 2019 7:59pm
GetHuman-janfia indicated the issue is not fixed yet.
Aug 3rd, 2019 8:13pm

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