Stealing all me money! Why?

GetHuman2988071's customer service issue with Green Dot from May 2019

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The issue in GetHuman2988071's own words
I was trying to take money out of unstash account. ... I bought my daughter a GreenDot card from Dollar Tree I put $** on her card however GreenDot took $*.** in May for the membership fee. However when I went to take the money out $**.** under unstash part it took that too. So I want to know why is it that GreenDot is taking all my child's money if the monthly fee has already been paid for. I as her parent and very very unsatisfied with this card and I need a reimbursement back of the $** that she had on the card because it was no reason for you to take the money out.
This was especially frustrating because the monthly fees has already been paid for.
They could make it right by reimburse back the $**.** that was in the unstash account.
I am a new customer. I was expecting that this card would be a great card to keep extra money when I need it.
There's nothing else that I can to do for GreenDot took the money.
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Green Dot

GreenDot
Customer service issue
Reported by GetHuman2988071
May 27th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 66361 others
0 customers following this

Timeline

GetHuman2988071 started working on this issue
May 27th, 2019 4:21pm