On April **th **** me and my spouse had our tax return deposited.. the people at greend...

GetHuman2893991's Can't Access Funds issue with Green Dot from May 2019

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The issue in GetHuman2893991's own words
On April **th **** me and my spouse had our tax return deposited.. the people at greendot put a hold on the account. I have sent copies of both of our valid government i.d... our social security card.. our birth certificates. Even every document from H&R block that came with our taxes, furthermore, I have sent them a copy of a valid piece of mail from the IRS, with the same address on it as they asked, and it's still blocked. . Now(may * ****) they are saying they want a pay stub. Everything was done electronically and when I have called the IRS and the bank of h&r block, all they could give me was a trace number, considering it was done electronically. I gave greendot team this information and they still say it's not enough.. On may * **** greendot team even took their $*.** monthly fee out but still wont grant me access.. before my several thousand dollars tax return was deposited i had close to a grand already in the vault associated with the card. As well as the card had already been active and used daily.
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Green Dot

Can't Access Funds issue
Reported by GetHuman2893991
May 9th, 2019 - a mon ago
I have an issue with Green Dot too
Not resolved
Seen by 6 customers so far
Similar issue to 64427 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2893991 started working on this issue
May 9th 5:16pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 5:17pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:32pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:32pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:32pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:32pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:33pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:34pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:34pm
GetHuman2893991 indicated the issue is not fixed yet.
May 9th 9:38pm