I opened and activated a green dot card, yet I am unable to use the card. Wal-Mart loc...

GetHuman2659611's Recover Account issue with Green Dot from April 2019

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The issue in GetHuman2659611's own words
I add money to account*check account balance. ... I opened and activated a green dot card, yet I am unable to use the card. Wal-Mart locations refer me to customer service. Customer service says the account is closed, acct ***** **** **** ****. Exp date is *****. Why was this closed and what happened to my money!!!!!*I do not use electronics much, and my attempts at online correspondence with green dot have been successful. If you cannot, or won't, straighten this mess out, please refund my initial deposits.
I feel like I'm getting the runaround. I'm wondering if this is a scam of s*me sort, although I do know others who use this service regularly.
I want to be able to use my card and access the account with no further problems. I also want an accounting of the withdrawals you have made from my account. I know there are monthly fees ... but $***.**!!!!.
I have had a card for at least * years, opened with $***.**. When I went to add money, I was told the account had been closed ... to reapply, which I did with a $***.** deposit.
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Green Dot

Recover Account issue
Reported by GetHuman2659611
Apr 1st, 2019 - 2 years ago
Fixed
Seen by 47 customers so far
Similar issue to 58914 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman2659611 started working on this issue
Apr 1st, 2019 5:25pm
GetHuman2659611 indicated the issue is not fixed yet.
Apr 3rd, 2019 12:29am

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