I loaded money on to my house Walmart money card. After one hour it hasn’t been loaded...

GetHuman2617292's Account Issue with Green Dot from March 2019

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The issue in GetHuman2617292's own words
I loaded money on to my house Walmart money card. After one hour it hasn’t been loaded. It’s now been five days. And still no money I paid for. Ive been calling the number on the back of the card. And the phone number I have on file. Is not the number I use now. I remember partial. And I Even the email address I used. Isn’t the same. I can’t find any way to get access to the account. I have no help. Can you please help. Before I go to consumer complaints.
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Green Dot

Account Issue
Reported by GetHuman2617292
Mar 28th, 2019 - 22d ago
I have an issue with Green Dot too
Not resolved
Seen by 2 customers so far
Similar issue to 57964 others
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Timeline
GetHuman2617292 started working on this issue
Mar 28th 4:16pm