I created a user account and tried numerous times to login just to check balances on a...

GetHuman-pjrrenau's customer service issue with Green Dot from March 2019

Help with my Green Dot issue
The issue in GetHuman-pjrrenau's own words
I created a user account and tried numerous times to login just to check balances on a couple of cards that I found that I know have some sort of balance on them and system would not let me. *I just want to check the balance on these cards and it should not be this difficult.*Green Dot ***************** has an expiration of ****, but not sure why there is an expiration date...... *** on the back
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Green Dot

Customer service issue
Reported by GetHuman-pjrrenau
Mar 28th, 2019 - 21d ago
I have an issue with Green Dot too
Fixed
Seen by 1 customer so far
Similar issue to 57949 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman-pjrrenau started working on this issue
Mar 28th 2:40pm
GetHuman-pjrrenau indicated the issue is not fixed yet.
Mar 28th 2:42pm