My card was stolen I had a new card issued and I was told that the number the account n...

GetHuman2608824's customer service issue with Green Dot from March 2019

Help with my Green Dot issue
The issue in GetHuman2608824's own words
I need my card ending in **** cancelled it was stolen and the balance transferred to my new card **** **** **** **** thank you last * digits of ss* **** thank you! ... My card was stolen I had a new card issued and I was told that the number the account number would stay the same just the card number would change for a my direct deposits would go into my new card I have a direct deposit that was put in today and says that it's on my AccountNow card and it is not there I need to figure out where my money is
Its simple
Transfer the balance
* years plus
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Green Dot

I need the card ending in **** cancelled and the balance transferred to my new green dot card ending in ****
Customer service issue
Reported by GetHuman2608824
Mar 27th, 2019 - 24d ago
I have an issue with Green Dot too
Fixed
Seen by 8 customers so far
Similar issue to 638 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman2608824 started working on this issue
Mar 27th 9:52pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 28th 9:55pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 28th 9:56pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 28th 10:07pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 30th 10:22pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 31st 11:50pm
GetHuman2608824 indicated the issue is not fixed yet.
Mar 31st 11:50pm