If Green Dot won't or can't change my address, after multiple attempts on my part, over the last * months, since I moved, I'll close the account*card and open a new card and register it with my correct address. Thank you for trying to help and for listening and sharing this negative experience. Karen

GetHuman-kayesse's customer service issue with Green Dot from March 2019

40 views | 57631 similar | 0 following
Help with my Green Dot issue
Did that get it fixed?
Waiting to see if GetHuman-kayesse fixed the issue with our suggestion.
The issue in GetHuman-kayesse's own words
Change my address ... I just want to change*update my address. It shouldn't be this hard. It would be easier to close the account*card and buy a new one. Register the new card with the correct address! The rep on the phone was hard to understand. I emailed the docs she asked for and recvd a message saying the mail box is full. I need them to tell me how to give them my correct address. They won't take it on the phone or on my account on line.
The rep said I have to email docs to prove my address ant the email is full and won't accept my emailed docs.
I just want my correct address on my accounts.
I've been a customer for years. I have * prepaid cards with green dot bank. I can't believe their customer service is so poor!
I've used their 'contact us' instructions that I found while in my account on line. The reply was that I have to call, so I did. The reps instructions were to email documents, so I did and the email was returned as undeliverable. Now what?
How GetHuman-kayesse fixed the problem

We are waiting for GetHuman-kayesse to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kayesse fixes it.
This email address isn't valid

Green Dot

Green Dot Go Bank debit card.
Customer service issue
Reported by GetHuman-kayesse
Mar 27th, 2019 - 2 years ago
Fixed
Seen by 40 customers so far
Similar issue to 57631 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman-kayesse started working on this issue
Mar 27th, 2019 7:40am
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 27th, 2019 7:41am
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:29pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:34pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:34pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:34pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:34pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:43pm
GetHuman-kayesse indicated the issue is not fixed yet.
Mar 30th, 2019 12:44pm