I cancelled my greendot atm card...suspicious charges...* weeks ago...my direct deposit...

GetHuman1606337's customer service issue with Green Dot from March 2019

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The issue in GetHuman1606337's own words
I cancelled my greendot atm card...suspicious charges...* weeks ago...my direct deposit was and is being deposited into that account...I have no way of getting to it...my online account, which I have forgotten the password is tied into my Aol email account...and the aol email account has vanished...no trace of it...no chance of recovering the link to reset password...I have another greendot account but they cannot transfer money from one gd account to another gd account...very frustrating...green dot customer support is terrible and offers no solutions or ideas on how to help resolve the problem.
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Green Dot

Customer service issue
Reported by GetHuman1606337
Mar 26th, 2019 - 23d ago
I have an issue with Green Dot too
Fixed
Seen by 2 customers so far
Similar issue to 57370 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN
Timeline
GetHuman1606337 started working on this issue
Mar 26th 7:27am
GetHuman1606337 indicated the issue is not fixed yet.
Mar 26th 7:27am