I purchased my prepaid Green Dot MasterCard over a month ago with ***.** dollars. * I h...

GetHuman2638605's customer service issue with Green Dot from March 2019

647 similar
0 following
Help with my Green Dot issue
First: share to improve GetHuman2638605's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2638605's next move: call Green Dot.
The best way to get your problem resolved is to tap the button below to start calling Green Dot. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2638605 may need:
Account holder name, Billing address, DOB, and Last 4 of SSN
The issue in GetHuman2638605's own words
I purchased my prepaid Green Dot MasterCard over a month ago with ***.** dollars. * I have tried to pay several bills with it but it will not work. I registered the card on greendot.com and it still doesn't work. I tried to retrieve my remaining cash off the card using ATMs and it won't allow me to get my money. I tried to use it to pay my grocery bill and it says my pin wrong and I tried at another store it said decline. I called customer service and after * days of trying to get a representative on the phone I finally got one to only be cut off and rudely spoken to. When I tried to explain the situation I got cut off and was told * " To change or update the Pin number it can only be done on the Greendot app". She would not allow me to barely speak or ask any other questions. After I downloaded the App ,I logged in and a message keeps popping up ,it says (" you need to log in to greenDot.com to access your account) . This is completley frustrating and now it's going on way too long . I still have not received the new Registered prepaid card with my name on it . It's almost * months ! I need to get my cash back OR ATLEAST Pay my Bill's !
GetHuman2638605 did not yet indicate what Green Dot should do to make this right.
I have an issue with Green Dot too
How GetHuman2638605 fixed the problem
We are waiting for GetHuman2638605 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Green Dot's attention and get better help faster. Tap below to get started.
Having Green Dot issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2638605 fixes it.
This email address isn't valid

Green Dot

Customer service issue
Reported by GetHuman2638605
Mar 30th, 2019 - 6 mons ago
I have an issue with Green Dot too
Not resolved
Seen by 3 customers so far
Similar issue to 647 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2638605 started working on this issue
Mar 30th 7:52am