I needed to pay a state toll violation and the only way to pay was online with a credit...

GetHuman2305802's customer service issue with Green Dot from March 2019

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The issue in GetHuman2305802's own words
I needed to pay a state toll violation and the only way to pay was online with a credit card or prepaid debit card. Well my other half picked up this green dot cash back direct deposit card (wrong card). Well the money was spent and I just needed to pay this one time*one fee toll headache. I then found out I had to open an account, download an app, tell my life story and wait for a card with my name on it to be mailed to me in order to use it.*Once I did, I immediately wanted to cancel the card, the account and delete and remove everything Green Dot. There are no such options to do this online or in app. Well I put it off for later, well now I see in stead of closing the account because of being inactive with a $*.** balance, they've done went negative on me with the monthly fee. This is so wrong. How can I close this account?

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Green Dot

Customer service issue
Reported by GetHuman2305802
Mar 22nd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 56727 others
0 customers following this
Items needed
Account holder name
Billing address
DOB
Last 4 of SSN

Timeline

GetHuman2305802 started working on this issue
Mar 22nd, 2019 6:12pm

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